Supported the founder of a business consultancy by managing schedules, communications, CRM, and internal operations using tools like Asana, ClickUp, and Google Workspace.

Streamlined internal operations by managing schedules, travel arrangements, and cross-functional projects. Developed SOPs, enhanced internal communication, and coordinated events to support organizational goals. Created, edited, reviewed, corrected, and published technical documents (user manuals, guidelines, etc.) using HTML, Confluence, Google Workspace, and Click Up.

Ensured passenger safety and comfort on domestic and international flights, while managing diverse communication needs. Created and maintained internal guides for operational protocols, enhancing team alignment and operational safety. Acted as a liaison between teams, streamlining communication and ensuring adherence to company guidelines.

Managed calendars, coordinated projects, and improved workflows through KPI analysis and procedural enhancements. Maintained internal systems to boost team efficiency and productivity. UX writing/ Management & creation of technical internal communications such as weekly bulletins.