Entel
January 2023 - present
Led the B2B Inbound Marketing strategy at Entel, Chile's leading telecommunications company, serving small businesses and large corporations. Strengthened the brand's positioning in various markets as a reference in connectivity and technological innovation through managing a digital ecosystem (web, social media, email marketing, CRM, WhatsApp) supported by an Inbound Marketing strategy. Utilized Agile methodology, coordinating weekly with product and sales teams to drive the achievement of OKRs. Main responsibilities included defining strategies, monitoring their execution, coordinating tasks with external partners (agencies), defining content for each digital channel, as well as editing and creating content, and preparing reports with metrics, focusing primarily on KPI and OKR performance. Achievements: Over 50-point increase in the average Net Promoter Score (NPS), 21% annual increase in Click-Through Rate (CTR), and 23% increase in Open Rate (OR).