Conducted outbound calls to potential clients for service promotion. Set and confirmed appointments for the sales team. Reviewed and qualified incoming sales leads for follow-up. Managed and organized the sales calendar for optimal scheduling.

Designed curricula that improved student retention by 85%. Implemented dynamic learning strategies for diverse educational levels. Collaborated with academic teams and adopted digital tools for instruction.

Developed engaging lesson plans tailored to students' learning needs. Fostered a safe, encouraging learning environment. Provided feedback and mentorship to students aiming for English fluency.

Managed inbound and outbound client support for sales and retention. Achieved 85–90% sales goals monthly through upselling and cross-selling. Resolved customer issues across departments, collaborating with technical and sales teams.

Handled client communication and bookings for cruise travel agencies. Reached and surpassed sales targets by 90% through cold calling. Trained and mentored new hires, boosting onboarding efficiency. Utilized CRM software to track leads and manage customer records.

Delivered support via calls, chats, and emails for diverse clients. Consistently met 100% of KPI goals: customer satisfaction, AHT, QA. Led a team of 20 agents; successfully coordinated 2 client projects, increasing satisfaction by 7%. Tracked progress using spreadsheets, team dashboards, and status reports.