Led retention and expansion strategies for global clients in a digital solutions company. Improved customer satisfaction KPIs by implementing automated workflows in collaborative tools. Optimized post-sale support processes for clients across different time zones and digital channels.

Supervised virtual and remote sales teams achieving monthly growth targets. Developed commercial campaigns and proposals adapted to different regions. Executed prospecting, presentation, and closing processes for financial analytics, business, and data solutions services.

Managed payments and customer support through internal ticket systems. Handled financial and administrative requests with a focus on user experience.

Increased post-sale portfolio by 700% in 3 months through an automated loyalty system. Managed strategic accounts using SaaS tracking and analytics tools. Coordinated value actions among technical, commercial, and marketing teams. Increased premium user satisfaction through personalized interventions.

Participated in the expansion of the affiliate network in Latin America. Analyzed data and opportunities for new international business niches.

Comprehensive property management through digital channels and online platforms. Adapted the sales process to the virtual environment maintaining successful closings.

Acquisition, promotion, and closing of premium residential properties. Provided personalized advice focused on foreign clients and expatriates.