Simera Professional Key (SPK)

Larsen M

Dominican Republic

Customer Service (Technical Support)

3 yrs exp

Skills

Active Listening
Customer Satisfaction
Customer Service
HubSpot
Multitasking
Sales
Salesforce
Time Management
Kustomer
Microsoft Office 365
Microsoft Office Suite
Resales
Up-selling
Upselling
Zendesk
Attention to Detail
Technical Troubleshooting
Conflict Resolution
Active listening
Multi-task
Customer service skills
Customer Service Specialist
Microsoft Suite
costumer service
Attention to details
Custumer service 70%
Microsoft Office
self motivation
Multi-Tasking
Customer Service Rep
Time managment
Technical troubleshooting experience
Time Management,
Time mangament
Customer Service Chat
Active listening,
Hubspot
Customer services
Time-Management
multi tasking
customer service,
Customer Service Agent
Travel management
Intercom
word processing
Techinal Troubleshooting
Tecnhical Troubleshooting
Sales Representative
file management
HIPAA Compliance
Remote customer service
Order Processing
Active listening skills
- Technical troubleshooting
Customer serve
9. Time Management
costumer satisfaction
Acrtive listening
live management
Tender management
active listenng

Larsen M

Dominican Republic

Customer Service (Technical Support)

3 yrs exp

Skills

Active Listening
Customer Satisfaction
Customer Service
HubSpot
Multitasking
Sales
Salesforce
Time Management
Kustomer
Microsoft Office 365
Microsoft Office Suite
Resales
Up-selling
Upselling
Zendesk
Attention to Detail
Technical Troubleshooting
Conflict Resolution
Active listening
Multi-task
Customer service skills
Customer Service Specialist
Microsoft Suite
costumer service
Attention to details
Custumer service 70%
Microsoft Office
self motivation
Multi-Tasking
Customer Service Rep
Time managment
Technical troubleshooting experience
Time Management,
Time mangament
Customer Service Chat
Active listening,
Hubspot
Customer services
Time-Management
multi tasking
customer service,
Customer Service Agent
Travel management
Intercom
word processing
Techinal Troubleshooting
Tecnhical Troubleshooting
Sales Representative
file management
HIPAA Compliance
Remote customer service
Order Processing
Active listening skills
- Technical troubleshooting
Customer serve
9. Time Management
costumer satisfaction
Acrtive listening
live management
Tender management
active listenng

Experience
Education

Customer Service (Technical Support)

New Tech Global

November 2021 - December 2023

Provided technical support via phone, email, and chat, assisting with account setup, troubleshooting, and product navigation. Resolved software, app, and hardware issues, maintaining high customer satisfaction and minimizing downtime. Documented cases in CRM/ticketing systems and collaborated with tech teams for complex issue resolution. Consistently achieved high CSAT and QA scores through clear, professional communication.

Customer Service Sales Representative

New Tech Global

August 2020 - October 2021

Handled inbound and outbound customer interactions, processing orders accurately and ensuring timely fulfillment. Recommended appropriate products based on customer needs, boosting sales and fostering long-term loyalty. Coordinated with inventory and shipping teams to resolve issues and ensure smooth delivery. Provided detailed product information, addressed inquiries, and identified upselling opportunities to drive revenue. Maintained accurate order records in company systems, achieving high order accuracy and customer satisfaction rates.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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