Managed B2B and B2C customer relationships across LATAM, ensuring high satisfaction and loyalty through end-to-end post-sale support. Designed and implemented tailored strategies for corporate clients such as wellness hotels, yoga retreats, and distributors, increasing repeat purchases and client retention by over 25% annually. Coordinated product launches, pop-up events, and wellness activations to promote brand engagement and enhance the customer experience. Led quarterly product performance reviews and implemented action plans to optimize inventory, reduce product returns, and increase sales. Oversaw logistics, quality control, and order tracking to deliver a seamless and premium client experience. Developed and executed multichannel communication strategies (Shopify, WhatsApp, email, social media) to provide personalized and responsive customer service. Introduced improvements to internal processes that reduced response times by 40% and increased client satisfaction metrics.

Managed a portfolio of B2B clients across Latin America and the Caribbean, acting as the main point of contact for onboarding, product training, order processing, and post-sale support. Led personalized product demonstrations and training sessions (in person and remote), increasing adoption of premium solutions across the client base. Developed upselling and cross-selling strategies that contributed to a 20% increase in recurring sales among key accounts. Implemented account follow-up processes using customer satisfaction indicators and sales data to reduce churn and improve service delivery. Collaborated closely with logistics and operations teams to coordinate international shipments and reduce delivery times by 30%. Supported quarterly sales reporting and forecasting efforts, helping optimize inventory and reduce excess stock. Maintained strong, long-term relationships with over 40 corporate clients, achieving a contract renewal rate above 95%.