Led 6+ cross-functional project teams (developers, QA, designers) in Agile sprints, ensuring high-quality deliverables aligned with scope, time, and budget. Coordinated and facilitated Scrum ceremonies including daily standups, retrospectives, sprint reviews, and planning sessions. Managed Jira boards, updated Confluence documentation, and maintained visibility into sprint progress, blockers, and delivery. Served as client liaison for project delivery, providing weekly updates, managing scope changes, and translating client needs into actionable tickets. Partnered with QA team to ensure test cases were defined, bugs triaged, and product iterations validated prior to release. Reduced project delivery cycles by 18% through improved backlog grooming and stakeholder alignment. Conducted design QA reviews to ensure UI implementation matched client-approved mockups, ensuring visual and functional consistency. Created detailed Jira tickets for bugs, enhancements, and backlog tasks with prioritization based on issue severity and user impact. Generated user testing reports highlighting issue trends and resolution metrics, improving transparency with stakeholders and QA readiness across sprints.

Managed operations and QA performance for Convoy client support teams, ensuring KPIs and SLAs were consistently exceeded. Developed internal workflows and documentation, reducing resolution time by 25% through improved process visibility. Oversaw onboarding, training, and performance development of 20+ support agents, implementing a quality-first culture. Analyzed reports and data trends to identify bottlenecks and led process optimizations across shift scheduling and staffing. Designed digital materials for internal QA training and initiated workflow adjustments that increased accuracy and compliance.

Led 6+ cross-functional project teams (developers, QA, designers) in Agile sprints, ensuring high-quality deliverables aligned with scope, time, and budget. Coordinated and facilitated Scrum ceremonies including daily standups, retrospectives, sprint reviews, and planning sessions. Managed Jira boards, updated Confluence documentation, and maintained visibility into sprint progress, blockers, and delivery. Served as client liaison for project delivery, providing weekly updates, managing scope changes, and translating client needs into actionable tickets. Partnered with QA team to ensure test cases were defined, bugs triaged, and product iterations validated prior to release. Reduced project delivery cycles by 18% through improved backlog grooming and stakeholder alignment. Conducted design QA reviews to ensure UI implementation matched client-approved mockups, ensuring visual and functional consistency. Created detailed Jira tickets for bugs, enhancements, and backlog tasks with prioritization based on issue severity and user impact. Generated user testing reports highlighting issue trends and resolution metrics, improving transparency with stakeholders and QA readiness across sprints.

Directed end-to-end project lifecycles from design to installation for residential and commercial interior design clients. Managed budgets and procurement, increasing purchase order volume by 58% in the Tegucigalpa market. Reduced materials waste by 45% through project planning optimizations and tighter production controls. Designed and modeled project assets (2D/3D) and ensured alignment between client requirements and execution teams. Developed digital training materials and led onboarding processes to enhance operational consistency.