Cooperativa Capiatá Ltda.
August 2022 - January 2023
Conducted outbound prospecting to existing clients based on financial profile analysis, promoting personalized credit services and exclusive offers. Qualified clients by reviewing account statements, debt history, and repayment behavior to determine eligibility for various financial products. Generated and nurtured leads for loan officers, acting as the first point of contact in the client acquisition process. Advised clients on financial services and repayment options, offering tailored solutions to maximize collections. Managed a high volume of interactions via phone and in person, providing clear explanations of loan terms and payment plans. Created and maintained detailed reports on client activity and department KPIs using spreadsheets and internal systems. Collaborated with internal departments to expedite approvals and follow-ups, improving service turnaround. Developed strong interpersonal skills by handling sensitive conversations and guiding clients toward financial stability.