Simera Professional Key (SPK)

Felipe S

Uruguay

D365 Application Support Engineer

$ 2,700/month

10+ yrs exp

I have experience in tv screens, surveillance camara, all electronic devices in amazon. I was in charge of the product specislist role there. also he handled electric devices and tools.

Skills

Adaptability
Agile Project Management
Communications
Content Management
Customer Satisfaction
Customer Support
Inventory Management
IT Management
Networking
Product Management
Project Coordination
Project Management
Talent Management
Team Management
Teamwork
Technical Support
Time Management
Troubleshooting
Administration
ATS Management
Digital Project Management
Google Workspace
Incident Management
Microsoft Dynamics
Production Management
Project Coordinator
Property Management
TeamWorks
Tech Support
Attention to Detail
Communication
Ticketing System
Team Collaboration
Creative Problem Solving
Ticketing Systems
Client Relations
Client Retention
Bid Management
Team Work
Comunicación
comunication
Office Management
Project Manager
IT and Technical Support
Microsoft Dynamics NAV
Microsoft Dynamics Sales
Social Project Management
Customer Service Specialist
Attention to details
Administrate
Project managment
Client Management
Communicative
Time Management
Project Management
Adaptabilid
Time managment
project mnangement
Administracion
Cloud Administration
Inventory Management
Legal Project Management
mentoring
Time Management,
Technical Support Expertise
Network
Time mangament
Good Communication
Micrososft 365
Attention to Detail
Communication
Adaptability
project managmenet
Stakeholder Engagement & Networking
Time-Management
adaptabilité
Microsoft 365
Teamwork & Collaboration
Communication.
Adaptability.
Team Work
Technical Support Manager
Application Support Manager
Collaborative Problem Solver
Hybrid Project Managerment
Remote Collaboration
IT Project Management
Technical Support Specialist
PMO and Project Management
Google Workspace Suite
Project managemet
Remote Collaboration Tools
adaptabilty
Communication Tools
Technical Documentation
Attention to Detail & Accuracy
Microsoft365
Complex Project Management
Remote Team Collaboration
Adaptabiity
SOP & Technical Documentation
Proactive Problem Solving
adpatability
Project Coordination
Project Coordination
Project Coordination
HR Administration
Teamworker
customer suport
Client/ Customer Support
Googleworkspace
Communication
Client Support Specialist
IT troubleshooting

Felipe S

Uruguay

D365 Application Support Engineer

$ 2,700 /month

10+ yrs exp

I have experience in tv screens, surveillance camara, all electronic devices in amazon. I was in charge of the product specislist role there. also he handled electric devices and tools.

Skills

Adaptability
Agile Project Management
Communications
Content Management
Customer Satisfaction
Customer Support
Inventory Management
IT Management
Networking
Product Management
Project Coordination
Project Management
Talent Management
Team Management
Teamwork
Technical Support
Time Management
Troubleshooting
Administration
ATS Management
Digital Project Management
Google Workspace
Incident Management
Microsoft Dynamics
Production Management
Project Coordinator
Property Management
TeamWorks
Tech Support
Attention to Detail
Communication
Ticketing System
Team Collaboration
Creative Problem Solving
Ticketing Systems
Client Relations
Client Retention
Bid Management
Team Work
Comunicación
comunication
Office Management
Project Manager
IT and Technical Support
Microsoft Dynamics NAV
Microsoft Dynamics Sales
Social Project Management
Customer Service Specialist
Attention to details
Administrate
Project managment
Client Management
Communicative
Time Management
Project Management
Adaptabilid
Time managment
project mnangement
Administracion
Cloud Administration
Inventory Management
Legal Project Management
mentoring
Time Management,
Technical Support Expertise
Network
Time mangament
Good Communication
Micrososft 365
Attention to Detail
Communication
Adaptability
project managmenet
Stakeholder Engagement & Networking
Time-Management
adaptabilité
Microsoft 365
Teamwork & Collaboration
Communication.
Adaptability.
Team Work
Technical Support Manager
Application Support Manager
Collaborative Problem Solver
Hybrid Project Managerment
Remote Collaboration
IT Project Management
Technical Support Specialist
PMO and Project Management
Google Workspace Suite
Project managemet
Remote Collaboration Tools
adaptabilty
Communication Tools
Technical Documentation
Attention to Detail & Accuracy
Microsoft365
Complex Project Management
Remote Team Collaboration
Adaptabiity
SOP & Technical Documentation
Proactive Problem Solving
adpatability
Project Coordination
Project Coordination
Project Coordination
HR Administration
Teamworker
customer suport
Client/ Customer Support
Googleworkspace
Communication
Client Support Specialist
IT troubleshooting

Experience
Education

D365 Application Support Engineer

Microsoft / Tata Consultancy Services

May 2023 - December 2024

Delivered Tier 1–2 support for Microsoft Dynamics 365, resolving incidents for US-based clients in SLA-driven environments. Managed CRM configurations, triaged and assessed incidents, validated fixes, and documented solutions to reduce repeat issues. Worked with multicultural teams and customer-end stakeholders across time zones, ensuring high-quality service delivery and strong client relationships.

Product & Customer Support Specialist

Amazon / Alorica

August 2015 - April 2023

Delivered customer and product support across multiple channels, resolving inquiries and technical issues ensuring prompt resolution. Maintained a 93% Customer Satisfaction (CSAT) score over time by applying empathy, clear communication, and conflict resolution. Mentored new hires, improving onboarding efficiency and team performance.

MIPCOM Project Coordinator Lead

Usina de Migre

September 2014 - September 2015

Coordinated website development and marketing production, delivering digital and promotional assets that enhanced event visibility and audience engagement. Coordinated international event logistics, stakeholder communications, and budget control to ensure smooth execution and on-time delivery.

Sound Field Recordist & Audio Post-Production Specialist

Freelancer

September 2004 - September 2014

Managed technical setups, teams, client relations, and project delivery for media productions.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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