Customer service: managing inquiries and providing personalized advice on programs. Complete sales cycle process. CRM Hubspot management. Development of customer relationships. Management of contracts, sales-related documentation, and account statements.

Coordination and implementation of Mandarin courses. Customer service: managing inquiries and providing personalized advice on programs. Complete sales cycle process. Management of different CRMs. Development of customer relationships. Coordination and support for events and fairs. Management of contracts, sales-related documentation, and account statements.

Design, development, and execution of sales and marketing initiatives. Coordination of training courses. Maintained active client portfolio, always showing a positive attitude to build trust.

Customer service for VIP segment clients. Consultative sales of mobile telephony services, HFC services, links, and digital solutions. Follow-up visits. Offering other services to increase convergence in the assigned portfolio and raise profitability.

Customer service for residential and corporate clients (sales, contract renewal, complaints, and resolution of the same). Acquisition of new corporate clients. Maintained client portfolio by showing a positive attitude to gain their trust.