Creation of KV (key visual), ads and offer assets (motion graphics and statics) for Eshop, SoMe, Mercado Libre, and Amazon. Creation of engaging A+ content that effectively communicated product features, benefits, and brand story, contributing to a 200% rise in conversion rates. A/B testing on various design elements to determine effectiveness and improve overall user engagement (UX/UI). Collaboration with MKT team to design promotional materials for seasonal campaigns. EDM (Electronic Direct Mail) creation and distribution. Web layout design and follow-up on special campaigns and releases. Management of Web, WhatsApp and APP push for special campaigns and releases, contributing to a 250% sales conversion rate. My HONOR Store App review and management. Beta product testing and review.

Graphic designing for online marketing campaigns across multiple platforms, including Amazon, leading to improved brand visibility and maintaining brand consistency across all design projects, ensuring alignment with marketing strategies. Assistance in the infographics creation and social media content, enhancing audience engagement and driving traffic to Amazon listings. Communication and follow-up of customer's tickets between Logistics, Warehouse, Financial, and Contact Center (Mexico, Colombia, Chile & Peru) of both B2B and B2C. RMAs (replacement) and RFAs (refund) follow-up and approval. KPIs follow up on Contact Center, escalation, and closure rate analysis. VoC (Voice of Customer) analysis on website and app along with Marketing department. COCP training and certification. Chats LOB metrics follow-up and team management along with Contact Center.

Follow-up on top query searches on Support App and Website. 2C Knowledge management and content creation for App, website, and physical stores. Top 100 HMS (Huawei Mobile Services) apps videos creation and release on top communication channels.

App testing and creation of daily reports. Training of new products and HMS (Huawei Mobile Services) databases. Communication between client and customer service.

Delivery of intern communication and design of inner magazine. Creation of weekly business report and HMS (Huawei Mobile Services) databases. Video creation and edition for HUAWEI Support website and App. Creation of digital and printed graphic materials. Management of incentive activities.