Sales, revenue, and cost analysis to enhance operational and commercial efficiency. Data analysis, correction, and adjustment of parameters related to routes, costs, and commercial payments, as well as extra hours and special routes, ensuring compliance with regulations and operational efficiency. Preparation of detailed reports on payment differentials, facilitating strategic decision-making and dispatch parameter adjustments.

Developed and managed TMD online store on Shopify, specializing in imported products. Created financial projections, ensuring the project's economic feasibility, and efficiently managed store finances, monitoring revenue, costs, and profit margins. Delivered excellent customer service, providing personalized assistance and resolving inquiries to ensure customer satisfaction. Implemented advanced technologies for inventory tracking, payment processing, and marketing strategy evaluation.

Provided commercial and technical support to sales representatives in stores, retail points, and call centers nationwide via phone, WhatsApp, and email, adhering to a 2-hour SLA. Collaborated on projects and reports for various departments including Credit Control for Businesses, Legal Department, Process Department, Claims Department, Human Resources, Corporate & VIP Support, Fraud Prevention, Revenue Assurance, and Inventory Control. Led activation of SME plans for over 2,500 companies.