Assisted U.S.-based customers with technical support and sales inquiries. Resolved issues via phone, chat, and email channels in a timely and professional manner. Utilized CRM tools (Zendesk, Salesforce) to manage and track customer interactions. Consistently met key metrics including AHT, CSAT, and First Contact Resolution (FCR). Worked in bilingual teams to maintain high service quality standards.

Managed background check disputes with accuracy and within compliance. Validated documents based on legal policies and company procedures. Maintained precise records in internal systems and CRM platforms. Coordinated with legal, support, and compliance teams to resolve tickets.

Provided support to business clients using credit risk and financial analytics tools. Delivered basic training to end users on Experian platforms. Handled complex tickets within SLA timeframes. Analyzed technical inquiries and escalated effectively to engineering teams.

Coordinated maritime and air shipments for international clients. Managed shipping documentation (BL, manifests, customs) and logistics tracking. Communicated with customs agents, carriers, and shipping lines.