Provide comprehensive IT support for Windows, macOS, and Linux devices. Manage licenses for Office 365, VPN, certificates, and printer queues. Perform software installations, system configurations, and data backups. Install drivers and software including Microsoft Authenticator and MFA tokens. Configure Wi-Fi networks and troubleshoot connectivity. Monitor devices using Nagios and add new devices. Handle IT tickets via KIK system and manage Active Directory user access. Administer Jamf, CCSM, and MFA Manager. Provide bilingual support (Spanish and English) via in-person, phone, chat, and email. Escalate complex issues to SysAdmin and Network teams. Support printers and video conferencing.

Configured and maintained network infrastructure including LAN/WAN, TCP/IP, DNS, DHCP, routing and switching protocols (OSPF, BGP, VLANs), and firewall/security technologies (Cisco ASA, VPNs). Monitored network performance using Castle Rock and Meraki. Managed wireless controllers, installed servers, and troubleshot network issues. Provided bilingual technical support (Spanish and English).

Setup, maintained, and repaired hardware; installed software and managed Active Directory. Performed system formatting, component replacement, and backups. Utilized remote support tools including TeamViewer, Remote Desktop, and AnyDesk.

Managed centralized servers and terminal equipment for LATAM's Video Conference network. Administered server and application user accounts for PC, mobile, and tablet. Monitored events and provided user support via phone, chat, or email. Performed server software upgrades and managed RMA services with vendors like Polycom. Certified external sites and resolved endpoint issues. Configured and administered Chromebox terminal equipment and consoles. Coordinated audio events including technical connection, configuration, event programming, streaming setup, execution, and post-event editing.

Provided remote technical support for BHP Billiton users across PCs, printers, video conferences, smartphones, and Wi-Fi. Managed incidents and RFCs on CRM platform, escalating requirements to Accenture India and Australia.

Managed Video Conference Service Desk operations including reservations, connections, tests, and demonstrations for national and international clients. Administered multipoint Videoconferencing platforms (MCU, Pathnavigator, CMA, BVP-E, BVP-ST). Conducted bilingual training (English & Spanish), managed schedules, processed tickets, and monitored video conferences and terminal equipment (ISDN and IP).

Repaired printers, photocopiers, and faxes; performed troubleshooting and system setups. Executed firmware updates and installed multifunctional accessories. Managed workshop refurbished systems.

Assembled copier and printer systems. Served as sales representative for office equipment supplies and parts.

Performed maintenance, repair, and refurbishment of copiers, faxes, and printers.

Performed maintenance, repair, and refurbishment of copiers.