Receive, investigate, and process disputes submitted by United States consumers under CFPB and FCRA standards. Ensure security and financial regulations compliance. Analyze and process fraud and identity theft disputes. Maintain complaint case records in Salesforce CRM. Handle complaints via CFPB portal and respond accordingly. Create detailed investigation reports and escalate system issues.

Coordinate shipment requests for export/import of dangerous, perishable, live animals, and basic cargo via air. Provide quotations and negotiate rates. Coordinate cargo pickup and reception. Generate and validate documentation for customs and air transport. Update shipment status in CRM. Manage exceptions and resolve issues related to flights and cargo. Liaise with providers to ensure service and deadlines.

Generate customs declarations for imports and exports per local regulations. Review and validate commercial documents. Communicate with clients, shippers, consignees, and customs authorities. Obtain regional health service approvals for importation of laboratory or perishable goods.

Coordinate product dispatch from warehouse to clients. Manage purchase orders and plan delivery routes. Provide delivery routes to truck drivers and monitor freight in real time. Generate and validate transportation documentation for dangerous goods. Supervise inventory management and maintain warehouse organization.