Resolved client issues via live chat, email and Zendesk CRM ticketing system. Managed trouble tickets, escalated cases and reported bugs. Participated in continuous training for cryptocurrency platforms.

Assisted customers with product selection and purchases. Demonstrated knowledge of Apple products and accessories.

Handled customer service calls regarding card services. Processed lost / stolen card replacements and account updates. Navigated multiple systems simultaneously.

Designed native ad formats and mockups for digital ad campaigns. Created responsive layouts for desktop, tablet and mobile. Developed publisher decks in PowerPoint for high-end clients.

Currently exploring generative AI for design and content innovation. Designed graphic assets for diverse media including ads, posters, brochures and logos. Created print and digital campaigns using Adobe & Affinity tools.

Promoted to Third-shift Team Leader in 2008. Managed order entry and escalated customer issues. Resolved backorder issues and mentored team members.