Simera Professional Key (SPK)

Claudia Guadalupe U

El Salvador

Project Manager and Product Manager

$ 4,300/month

10+ yrs exp

Product Manager with experience in B2B and B2G digital platforms, managing multidisciplinary teams and defining roadmaps. PMP® and Scrum PO certified, specialized in financial and tax-related products. Results-driven, focused on delivering measurable impact in operational efficiency and user experience. Certifications - PMP® – Project Management Institute (2023) - Scrum Product Owner Professional Certificate (2022) - Scrum Fundamentals Certified (2021) - Agile Product Owner Role: Foundations (20…

Skills

  • Agile Project Management
  • Career Management
  • Cash Management
  • Change Management
  • Digital Marketing
  • Digital Transformation
  • Financial Analysis
  • HR Management
  • Jira
  • Leadership
  • Microsoft SQL Server
  • Problem Solving
  • Product Management
  • Project Management
  • Risk Management
  • Strategic Thinking
  • Agile Project Manager
  • API Integration
  • Azure DevOps
  • Case Management
  • Confluence
  • CRM Management
  • Power BI
  • PR Management
  • Product Manager
  • Production Management
  • Retail Management
  • Risk Management Systems
  • Smartsheet
  • System Integration
  • Task Management
  • CRM Integration
  • Crisis Management
  • Financial Statements
  • Problem-Solving
  • Bid Management
  • Product Roadmap
  • Product Lifecycle Management
  • Microsoft Server
  • Effective communication
  • Lidership
  • Product Owner
  • PowerBI
  • Project Manager
  • Social Project Management
  • Project managment
  • problem sloving
  • Project Management
  • Stakeholder Communication
  • Legal Project Management
  • Problem-Solving
  • Leathership
  • Agile methodologies (SCRUM, Kanban)
  • Risk Management.
  • Change Management.
  • Problem-Solving:
  • Problem-Solving
  • Strategic Thinking
  • Integration
  • efective communication
  • Agile Methodologies (Scrum, Jira)
  • Problem-solving.
  • Bizagi
  • leadership,
  • IT Project Management
  • PMO and Project Management
  • stakholder communication
  • Project managemet
  • Digital marketing
  • Problem - solving
  • Risk/Change Management
  • Microsoft Office (Excel, Word, PowerPoint)
  • Copilot
  • - Stakeholder & Client Communication
  • ERP Management
  • Project Management,
  • Executive Communication
  • Case Management Systems
  • Digital Branding
  • o Effective Communication
  • ERP Integration
  • Churn Management
  • PSE Integration
  • REST API Integrations
  • Shareholder Communications
  • Project Lifecycle Management
  • Strategic Priorization
  • Effective comunications

Claudia Guadalupe U

El Salvador

Project Manager and Product Manager

$ 4,300 /month

10+ yrs exp

Product Manager with experience in B2B and B2G digital platforms, managing multidisciplinary teams and defining roadmaps. PMP® and Scrum PO certified, specialized in financial and tax-related products. Results-driven, focused on delivering measurable impact in operational efficiency and user experience. Certifications - PMP® – Project Management Institute (2023) - Scrum Product Owner Professional Certificate (2022) - Scrum Fundamentals Certified (2021) - Agile Product Owner Role: Foundations (20…

Skills

  • Agile Project Management
  • Career Management
  • Cash Management
  • Change Management
  • Digital Marketing
  • Digital Transformation
  • Financial Analysis
  • HR Management
  • Jira
  • Leadership
  • Microsoft SQL Server
  • Problem Solving
  • Product Management
  • Project Management
  • Risk Management
  • Strategic Thinking
  • Agile Project Manager
  • API Integration
  • Azure DevOps
  • Case Management
  • Confluence
  • CRM Management
  • Power BI
  • PR Management
  • Product Manager
  • Production Management
  • Retail Management
  • Risk Management Systems
  • Smartsheet
  • System Integration
  • Task Management
  • CRM Integration
  • Crisis Management
  • Financial Statements
  • Problem-Solving
  • Bid Management
  • Product Roadmap
  • Product Lifecycle Management
  • Microsoft Server
  • Effective communication
  • Lidership
  • Product Owner
  • PowerBI
  • Project Manager
  • Social Project Management
  • Project managment
  • problem sloving
  • Project Management
  • Stakeholder Communication
  • Legal Project Management
  • Problem-Solving
  • Leathership
  • Agile methodologies (SCRUM, Kanban)
  • Risk Management.
  • Change Management.
  • Problem-Solving:
  • Problem-Solving
  • Strategic Thinking
  • Integration
  • efective communication
  • Agile Methodologies (Scrum, Jira)
  • Problem-solving.
  • Bizagi
  • leadership,
  • IT Project Management
  • PMO and Project Management
  • stakholder communication
  • Project managemet
  • Digital marketing
  • Problem - solving
  • Risk/Change Management
  • Microsoft Office (Excel, Word, PowerPoint)
  • Copilot
  • - Stakeholder & Client Communication
  • ERP Management
  • Project Management,
  • Executive Communication
  • Case Management Systems
  • Digital Branding
  • o Effective Communication
  • ERP Integration
  • Churn Management
  • PSE Integration
  • REST API Integrations
  • Shareholder Communications
  • Project Lifecycle Management
  • Strategic Priorization
  • Effective comunications

Project Manager and Product Manager

Applaudo Studios
January 2026 - present

Led end-to-end a SaaS Proof of Concept (PoC) for municipal digitalization, including scope definition, milestone planning, execution control, and delivery governance. Supervised budget through team hour tracking and burn-rate monitoring, achieving 90% budget execution with a Schedule Performance Index (SPI) greater than 1. Delivered 100% of planned weekly milestones on time since project inception. Applied AI tools to optimize documentation, information analysis, requirements structuring, and strategic materials. Presented weekly executive reports on schedule performance, resource capacity, risks, mitigation plans, and financial tracking.

Professor of Project Management and Strategic Planning

Universidad Don Bosco
January 2025 - present

Taught Project Management (PMBOK/PMI) covering planning, Work Breakdown Structure (WBS), risk management, and delivery control. Taught Strategic Planning, focusing on organizational strategy, business alignment, and performance measurement.

Associate Product Manager

Applaudo Studios
August 2024 - present

- Discovery execution with Government client for the Tax Management Platform. - Defined high-level solution and created release roadmap. - Led prioritization sessions with stakeholders, aligning 36 epics across 4 modules and approximately 200 features for the MVP, defining business value and functionality. - Reduced time-to-market by 25% through effective delivery planning. Project 1: Tax Management Platform - Defined roadmap and prioritized features using MoSCoW and WSJF techniques. - Successfully delivered MVP and managed product backlog. - Conducted discovery sessions with stakeholders and estimated development timelines (6 months including QA) based on team capacity. - Strengthened client relationship, enabling new optimization initiatives and continuous product evolution. Project 2: Applaudo Website - Collaborated with Marketing and Design teams to divide the platform into strategic phases and enhance digital presence. - Implemented SEO improvements that increased organic traffic by 40%. - Optimized website architecture to improve user experience and search engine ranking.

Associate Product Manager / Acting Project Manager

Applaudo Studios
August 2024 - December 2025

Managed the product vertical as a business unit, defining vision, roadmap, prioritization, and value delivery aligned with client financial objectives. Performed functional analysis of 3 legacy tax systems to identify key modules for consolidation and modernization into a unified scalable platform. Defined the MVP scope and release strategy, balancing business priorities, technical constraints, and operational risk. Coordinated multidisciplinary teams (Engineering, QA, UX, Architecture) to translate business needs into clear requirements and user stories. Contributed to a 35% reduction in manual operational tasks through module consolidation and automation design. Coordinated migration and validation of legacy data, ensuring consistency and continuity during phased releases. Facilitated alignment sessions with stakeholders on product vision, scope, risks, and delivery expectations. Acted as Product Manager for continuous improvement initiatives for the Applaudo Corporate Website, collaborating with Branding and Marketing teams. Managed the backlog with Kanban methodology, ensuring flexible prioritization and incremental delivery without impacting the production site. Translated branding and marketing requirements into actionable product initiatives for engineering and design teams.

Adjunct Professor

Universidad Don Bosco
August 2023 - August 2024

- Taught Strategic Planning and Finance courses. - Implemented innovative teaching methods, improving student understanding by 20%. - Developed case studies and simulations adopted by the department.

Product Owner – Agency Transformation

Banco Agrícola S.A
August 2020 - August 2024

- Managed strategic initiatives to optimize client onboarding processes and electronic signature. - Led a multidisciplinary team to develop an in-branch management application. - Implemented continuous improvements achieving an eNPS of 78.8%. - Reduced client onboarding time by 35 minutes on average.

Product Owner / Project Manager – Agency Transformation

Banco Agrícola S.A.
January 2020 - December 2024

Led technology initiatives in a high-availability banking environment, managing the vertical as a critical business unit. Directed a multidisciplinary team to develop a branch management application. Coordinated system enhancements with controlled rollouts to prevent operational interruptions in branches. Actively managed risks including system availability, user adoption, and operational impact. Achieved a 35-minute reduction in customer onboarding time and improved service Net Promoter Score (NPS) to 78.8%. Managed strategic initiatives for onboarding optimization and electronic signature.

Product Management Analyst – Passive Products, Channels and Post-Sales

Banco Agrícola S.A
August 2018 - August 2019

- Designed and monitored KPIs for post-sales service for business clients. - Product Owner for a dedicated cell handling corporate client requirements. - Defined MVP and incremental improvements using Scrum methodology.

Analyst of Product Management – Channels and After-Sales

Banco Agrícola S.A.
January 2018 - December 2019

Served as Product Owner for corporate digital banking technology initiatives, managing requirements, dependencies, and delivery timelines. Monitored system performance and coordinated improvements aligned with business continuity.

Channels Strategy Intern / Mobility Analyst

Banco Agrícola S.A
August 2016 - August 2017

- Created business cases for banking initiatives. - Product Owner for the Mobile Banking migration project (2017). - Monitored digital channel roadmap and profitability analysis.

Intern in Channels Strategy / Mobility Analyst

Banco Agrícola S.A.
January 2016 - December 2017

Served as Product Owner for the Mobile Banking migration project, overseeing the transition from a legacy platform to a new solution with functionality parity validation and phased rollout.

Smart Scores

Communication
70
Role Fit
95
Adaptability
60
Problem-solving
80

Smart Skills

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