Simera Professional Key (SPK)

Gabriel M

Uruguay

Product Support Contributor III

$ 3,900/month

10+ yrs exp

Professional with 10 years of experience in the tourism industry (travel technology) developing customer service tasks for corporate clients, management through GDS (Sabre, Amadeus, Galilleo Worldspan), ticketing, airport management (checkin). in, suitcases, seats). Four years of experience in the real estate sector developing promotional activities for real estate platforms, mortgage collection and delinquent management. One year of experience in the technological area providing solutions in pr…

Skills

  • Communications
  • HR Management
  • Management
  • Real Estate
  • Salesforce
  • CRM Management
  • PR Management
  • Communication
  • Comunicación
  • comunication
  • Customer service skills
  • flexibility
  • work under preassure
  • Communicative
  • Good Communication
  • Communication
  • Customer services
  • Communication.
  • work under pressure
  • customer service,
  • Management
  • Management
  • Management
  • Management
  • Working under time pressure
  • Real Estate Rentals
  • Management
  • Communication Tools
  • Salesforce / CRM

Gabriel M

Uruguay

Product Support Contributor III

$ 3,900 /month

Part Time: $ 1,650/month

10+ yrs exp

Professional with 10 years of experience in the tourism industry (travel technology) developing customer service tasks for corporate clients, management through GDS (Sabre, Amadeus, Galilleo Worldspan), ticketing, airport management (checkin). in, suitcases, seats). Four years of experience in the real estate sector developing promotional activities for real estate platforms, mortgage collection and delinquent management. One year of experience in the technological area providing solutions in pr…

Skills

  • Communications
  • HR Management
  • Management
  • Real Estate
  • Salesforce
  • CRM Management
  • PR Management
  • Communication
  • Comunicación
  • comunication
  • Customer service skills
  • flexibility
  • work under preassure
  • Communicative
  • Good Communication
  • Communication
  • Customer services
  • Communication.
  • work under pressure
  • customer service,
  • Management
  • Management
  • Management
  • Management
  • Working under time pressure
  • Real Estate Rentals
  • Management
  • Communication Tools
  • Salesforce / CRM

Product Support Contributor III

Sabre Global Services
August 2022 - present

Reception of technical claims in JIRA and Salesforce. Telephone support and live chat support due to technical inconsistencies of the RADIXX program (flight system).

Help Desk Operator

RICOH
August 2021 - August 2022

Receipt and tracking of orders for printer supplies. Coordination and monitoring of face-to-face technical service for printers.

Ticketing & Fulfillment / Senior Ticketing Agent

Nexion LLC
August 2012 - August 2020

Receive calls from travel agents in the US market resolving operational problems (issuance, change and refund of airline tickets). Operational assistance in the GDS (Sabre, Amadeus, Worldspan and Galileo) to advanced travel agents.

Customer Care Coordinator, Home Retention Specialist and Customer Relations Department

OCWEN LLC
August 2009 - August 2012

Telephone management of delinquent mortgage accounts. Audit phone calls to improve service quality. Provide telephone answers to clients regarding their mortgage inquiries. Comply with KPI's of the area.

Telemarketer

Telecom Networks
August 2008 - August 2009

Manage calls through the database to promote the real estate rental web application (Rent.com).

Helpdesk Operator and Second Level Support

Sabre Holdings
August 2006 - August 2008

Receive calls from travel agents in the American, Australian, Latin American and British markets, resolving operational problems (issuance, change and refund of air tickets). Manage Premier accounts with a personalized approach. Report technical problems to central offices with the GDS program. Provide operational support to colleagues at the help desk.

Smart Scores

Communication
80
Role Fit
90
Adaptability
85
Problem-solving
70

Smart Skills

beta