Support families and caregivers of children with special needs under U.S. Medicaid services. Coordinate care delivery by verifying insurance benefits and scheduling. Submit authorizations and ensure therapy timelines compliance. Support U.S.-based clinical teams with HIPAA-compliant documentation. Recognized for empathy, follow-up, and resolution.

Managed national and international telemarketing sales. Tracked customer satisfaction and long-term engagement. Achieved and exceeded monthly sales targets.

Delivered high-level product advice to automotive clients. Collaborated with the Quality team to enhance client experience.

Sold Claro TV services via call-based campaigns. Delivered personalized post-sale support and improved retention.

Managed check-ins, boarding, and flight documentation. Ensured regulatory compliance and positive passenger experiences.