Lead Agile teams to deliver software projects on schedule and within budget. Define and prioritize tasks, allocate resources, and set project milestones. Facilitate stakeholder communications and cross-functional meetings. Monitor team performance, resolve conflicts, and ensure high-quality outputs. Manage risk assessments, change requests, and scope adjustments. Track project budgets and produce detailed status reports. Successfully transitioned from Iteris to Globant following acquisition.

Managed onboarding and support for enterprise clients in international markets. Conducted service reviews, tracked performance metrics, and optimized service hours. Presented onboarding models and coordinated with stakeholders to improve client experience. Built strategic relationships to strengthen client retention and satisfaction.

Led client onboarding and implementation of pharma-industry software solutions. Delivered product training and coordinated internal departments (IT, Marketing, Finance). Analyzed client feedback to drive product improvements and increase satisfaction. Managed KPIs, provided performance reports, and built long-term relationships.

Supported launch of a new gin brand by developing marketing strategies and sales plans. Trained and mentored sales professionals. Managed digital content and social media marketing.

Surpassed sales targets through effective client engagement and service optimization. Aligned marketing strategies with health branding goals. Handled pricing, subscriptions, and digital media content.

Managed administrative operations, logistics, scheduling, and communication workflows. Supported leadership team with reporting, data analysis, and document control.

Delivered high-level customer service, contributing to increased retention and client satisfaction. Played a key role in resolving international logistics issues and improving service quality.