Simera Professional Key (SPK)

Jose M

Guatemala

Content Moderator, Virtual Assistant, Project Coordinator, Community Manager

$ 2,300/month

10+ yrs exp

Versatile professional with experience spanning content moderation, virtual assistance, project coordination, sales, and logistics. Proven ability to manage operations, coordinate teams, and support business growth through social media campaigns, lead generation, and client engagement. Skilled in international trade negotiations, supplier relations, and customs processes, with strong background in logistics coordination for large-scale accounts. Recognized for driving process efficiency, support…

Skills

  • Customer Service
  • Social Media
  • Teamwork
  • Technical Support
  • Community Manager
  • Kustomer
  • Social Media Analyst
  • TeamWorks
  • Tech Support
  • Community Management
  • Social Media Tools
  • Team Work
  • IT and Technical Support
  • costumer service
  • Social Media Paid Ads
  • Customer Service
  • Customer services
  • Country manager
  • customer service,
  • Team Work
  • Technical Support Manager
  • Campaings
  • Problem Solving Under Pressure

Jose M

Guatemala

Content Moderator, Virtual Assistant, Project Coordinator, Community Manager

$ 2,300 /month

10+ yrs exp

Versatile professional with experience spanning content moderation, virtual assistance, project coordination, sales, and logistics. Proven ability to manage operations, coordinate teams, and support business growth through social media campaigns, lead generation, and client engagement. Skilled in international trade negotiations, supplier relations, and customs processes, with strong background in logistics coordination for large-scale accounts. Recognized for driving process efficiency, support…

Skills

  • Customer Service
  • Social Media
  • Teamwork
  • Technical Support
  • Community Manager
  • Kustomer
  • Social Media Analyst
  • TeamWorks
  • Tech Support
  • Community Management
  • Social Media Tools
  • Team Work
  • IT and Technical Support
  • costumer service
  • Social Media Paid Ads
  • Customer Service
  • Customer services
  • Country manager
  • customer service,
  • Team Work
  • Technical Support Manager
  • Campaings
  • Problem Solving Under Pressure

Content Moderator, Virtual Assistant, Project Coordinator, Community Manager

Freelancer
January 2020 - present

Working as a content moderator, virtual assistant and Project Coordinator for different projects. Community Manager for Del Cid Satelites & Digi Connect LLC. Trading Forex and Cryptos. Establishing budget for campaigns related to social media content. Working for different sales projects, data analysis & Lead Generation. Platforms: Facebook, Twitter, Instagram, Google Sales Funnel & YouTube ADS.

International Prospector

International Prospector
August 2017 - January 2020

Prospected overstock or closeouts in the US Market and resold them in the French Market. Followed up with suppliers via email and arranged deliveries with buyers in Chicago. Knowledge of customs and FOB. Negotiated prices based on retail and closeout prices. Conducted meetings and phone calls with Sales Managers of US warehouses virtually.

Operations Supervisor

Atento Guatemala DOO
March 2017 - July 2017

Supervised food delivery account (Doordash) with a team of 25 agents. Managed attendance, adherence, KPI goals including Attendance, Quality Assurance, Customer Satisfaction (CSAT), VOB & VOC. Provided daily coaching sessions and weekly team meetings with incentives.

Logistics Coordinator Sr.

Xerox Corporation
October 2014 - February 2017

Worked with Large Enterprise Operations (LEO) team servicing US hospitals. Managed backlog reports with monthly revenue over $100K. Coordinated moving machines from warehouses to hospitals via land and sea. Assisted Sales Managers and provided technical support for machine installation and configuration. Managed finance reports, logistics and analysis consolidation.

Sales Agent, Team Lead

Verizon Wireless
January 2013 - December 2014

Provided sales and technical support for triple play services (Cable, Internet & Landline) based on FIOS technology. Assisted customers with technical issues and transferred unresolved cases to next tier support. Promoted to Team Lead, providing quality assurance and assistance to agents converting leads into sales.

CSR Agent, Coach Assistant, Supervisor, Operations Manager

NCO Star Communications
January 2011 - December 2013

Customer Service Representative for T-Mobile, handling billing, troubleshooting mobile devices, SMS, and phone upgrades. Served as Coach Assistant providing feedback on AHT, Hold Time and procedures. As Operations Supervisor & Manager, listened to customer and client feedback, motivated teams with incentives, managed supervisor bonuses, attendance, and warnings, and ensured KPI targets were met.

CSR Agent, Real Time Analyst (RTA)

Transactel – Finger Hut
January 2009 - December 2011

Provided customer service and order placement for catalogs. Promoted to Real Time Analyst responsible for monitoring agent breaks, lunches, under time, and overtime.

Customer Service Representative, Technical Support Tier 8

Tracfone Wireless
January 2008 - December 2009

Provided customer service for Tracfone Wireless, NET10 & Safelink including contracts, basic troubleshooting, sales and technical support. Promoted to technical support handling internal tickets.

Smart Scores

Communication
90
Role Fit
80
Adaptability
80
Problem-solving
90

Smart Skills

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