Simera Professional Key (SPK)

Michell G

Dominican Republic

Customer Service Agent

$ 1,900/month

7 yrs exp

Responsible, proactive, and organized professional with experience in customer service, administrative support, and scheduling. Recognized for adaptability, strong communication skills, and leadership abilities, with proven experience supervising teams and ensuring operational excellence. Committed to delivering high-quality service while fostering a collaborative and respectful work environment that values ethics and professional growth

Skills

  • Customer Service
  • Customer Service Rep
  • Custumer Service Oriented
  • Customer Service Chat
  • Customer Service
  • Customer Service Agent
  • Customer Service Mindset
  • Ability to work under pressure

Michell G

Dominican Republic

Customer Service Agent

$ 1,900 /month

7 yrs exp

Responsible, proactive, and organized professional with experience in customer service, administrative support, and scheduling. Recognized for adaptability, strong communication skills, and leadership abilities, with proven experience supervising teams and ensuring operational excellence. Committed to delivering high-quality service while fostering a collaborative and respectful work environment that values ethics and professional growth

Skills

  • Customer Service
  • Customer Service Rep
  • Custumer Service Oriented
  • Customer Service Chat
  • Customer Service
  • Customer Service Agent
  • Customer Service Mindset
  • Ability to work under pressure

Customer Service Agent

CCD
January 2024 - August 2024

Scheduled medical appointments for patients, resolved issues related to appointments, provided direct support to patients, communicated with medical assistants

Medical Scheduler

SimonMed Imaging (CCD)
January 2024 - present

Schedule medical imaging appointments for patients, ensuring accuracy and efficiency. Provide remote support to patients by resolving scheduling conflicts, insurance queries, and general medical service concerns. Coordinate with healthcare providers and insurance companies to facilitate seamless patient care. Deliver compassionate and professional service to enhance the patient experience in a fast-paced, high-volume environment.

Lead Customer Service Agent

Delta Airlines (Servair)
July 2020 - August 2023

Coordinated administrative processes and provided customer service, supported meeting organization and managed schedules, supervised basic office tasks and file control, followed up and resolved administrative cases

Customer Service Agent

Delta Airlines (Servair)
June 2019 - July 2020

Provided personalized assistance to international passengers and visitors, handled phone switchboard and general correspondence, effectively resolved operational issues

Smart Scores

Communication
90
Role Fit
95
Adaptability
85
Problem-solving
85

Smart Skills

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