Handled inbound and outbound calls from both new and established patients, providing support in English and Spanish. Scheduled medical appointments, ensuring accuracy and adherence to clinic protocols. Managed sensitive patient documentation with strict confidentiality and attention to detail. Delivered high-quality customer service over the phone and through a texting app, maintaining professionalism and empathy in all interactions. Managed incoming and outgoing communications via phone and text, ensuring timely, informative, and courteous responses to patient inquiries.

Medical and financial consecutive Spanish interpreting over the phone and videocall.

Medical and financial consecutive Spanish interpreting over the phone and videocall.

Conducted in-depth analysis of owned and earned media to evaluate brand performance and audience engagement across major social media platforms. Produced daily, biweekly, and monthly reports on brand sentiment, reach, engagement metrics, and content performance to inform strategy and decision-making. Managed direct customer interactions through social media channels, providing timely responses to inquiries, feedback, and complaints while maintaining brand voice and tone.