Provided high-quality technical support for 3PL (Third-Party Logistics) software solutions, serving B2B clients and large organizations. Handled support inquiries from business users via Zendesk, live chat, and phone, ensuring timely and professional assistance. Resolved system and application issues, guiding clients through troubleshooting steps with clear, solutions-focused communication. Used DevOps tools to escalate and track high-impact cases, ensuring quick resolution and minimal disruption to client operations. Partnered with engineering and customer success teams to deliver tailored solutions that enhanced the overall B2B client experience.

Managed leads, task assignments, and lists for B2B campaigns. Reproduced accurate, customized reports to meet diverse client needs with precision and attention to detail. Utilized Microsoft Office (Word, Excel) for documentation, CRM administration, HubSpot CRM, Salesforce, contact setups, and Wordpress for frontend updates and content management for the website.

Delivered high-quality customer service and technical support for different client needs. Managed CRM systems to track, update, and resolve customer inquiries efficiently. Provided remote assistance for software and hardware installation, setup, and troubleshooting. Processed order requests and managed escalations to ensure timely resolution. Handled Android device configuration and settings management with precision.

Provided friendly and reliable customer support across various channels. Managed daily computer tasks and ensured CRM information stayed accurate and organized. Supported clients with order placement, refunds, and package tracking to ensure a smooth shopping experience.

Provided network support to ensure stable and secure connectivity for clients. Delivered software and hardware support, including diagnosing and troubleshooting technical issues. Managed CRM systems to maintain accurate customer records and escalate tickets when necessary. Performed troubleshooting for hardware and software to resolve user problems quickly and efficiently. Coordinated technician assignments and dispatch to address on-site service needs in a timely manner.