Experienced in managing all stages of travel operations and business tasks, with skills in client relations, group coordination and planning international trips. Skilled at giving full support to clients and partners, offering personalized service from the first consultation to after the trip. Capable of handling administrative work, dealing with suppliers, managing invoices, logistics, and daily operations. Background in digital marketing and customer service, able to work independently, handle many tasks at once and deliver excellent results under pressure.

Responsible for managing group exchange travel sales to various international destinations, ensuring clear client communication, following agency protocols, and researching the best educational institutions, accommodations, and travel insurance providers. Customer service throughout the entire sales process, focusing on group travel and exchange programs. Responsible for organizing and issuing educational and cultural exchange packages, including language courses, accommodation, insurance, and travel logistics, ensuring a smooth and high-quality experience for each traveler.

Responsible for managing the full billing process, including accurate invoice generation, timely delivery, and compliance with financial standards. Supported the administrative area by handling document management, scheduling meetings, following up on tasks, and communicating with internal teams and external suppliers. Prepared and reviewed reports, maintained well organized records, and helped resolve billing or service-related issues. This role required strong attention to detail, multitasking skills, and the ability to stay organized in a fast paced environment.