Managed day-to-day operations in the absence of the manager during vacations. Oversaw a team of associates, ensuring smooth workflow and issue resolution. Made critical decisions, handled escalations, and maintained open communication. Collaborated with cross-functional teams to address challenges and improve efficiency.

Generated leads through various online sources. Provided excellent customer service. Responsible for handling customer inquiries and complaints. Achieved above average CSAT. Always the top performing agent. Assisted with management responsibilities including escalations and scheduling. Generated marketing reports on Excel for Analytics.

Maintain accounting documents files. Perform data entry and filing work. Ensure compliance with accounting deadlines. Perform general office duties and administrative tasks. Scheduled client appointments and maintained up-to-date confidential client files.

Assisted lower tiered agents. Assisted with escalations. Motivated and encouraged agents through positive communication and feedback. Monitored calls and provided coachings.

Improving Customer Experience. Responding promptly to customer inquiries. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Assist with placement of orders, refunds, or exchanges. Answer social media comments and messages. Review and respond to product reviews.