Managed a portfolio of 800 high-value clients, achieving 90%+ satisfaction rates through proactive outreach and personalized support. Increased VIP retention by 25% via segmented reactivation campaigns and exclusive offers designed from Power BI insights. Reactivated dormant accounts, generating a 15% rise in monthly revenue within 3 months by coordinating targeted promotions and personalized calls. Handled 100+ support tickets per month, resolving technical or billing issues while maintaining 95% first-contact resolution. Communicated with multicultural clients with empathy and responsiveness, consistently achieving positive feedback and referrals.

Assisted customers via live chat and email, handling inquiries about deposits, withdrawals, account verification, and technical issues. Delivered fast and human-centered responses, with typical chat response times under 1 minute and email replies within 24 hours. Resolved client issues empathetically, ensuring each user felt heard and supported, reducing escalation rates. Logged customer feedback and recurring issues to improve internal processes and service quality.

Managed the relationship with VIP clients, focusing on personalized outreach and loyalty-building strategies. Worked with clients across Peru, Chile, and Ecuador delivering culturally-aware, empathetic support.