Delivered infrastructure monitoring, SRE, and application support across two enterprise environments, specializing in incident triage, performance optimization, and system health monitoring. • Proactively detected, investigated, and resolved Kubernetes cluster and node failures using k9s, OpenLens, Grafana, and Instana. • Built and maintained monitoring dashboards in Grafana and Instana to track performance metrics. • Reviewed and optimized YAML/JSON configurations to ensure deployment best practices. • Collaborated with CI/CD teams on pipeline troubleshooting, containerized deployments, and automation. • Authored internal knowledge base articles and SOPs to improve incident response efficiency.

• Supported 300+ observability stack clients using Instana across cloud/hybrid deployments. • Resolved complex APM issues in Docker, Kubernetes, AWS Lambda, Fargate, MongoDB, and OpenTelemetry environments. • Collaborated with developers, SREs, and sales to cut ticket resolution time by 50%. • Analyzed logs, GitHub repos, APIs (Postman), and system traces to diagnose errors.

• Troubleshot Avaya infrastructure (AES, WFO, Media Gateways) via SSH. • Diagnosed DNS/HTTPS issues and performed root cause analysis using Wireshark and Chrome developer tools. • Administered SAP EDI modules and coordinated UAT/production downtimes.

• Managed UAT and production environments for US banking clients; maintained IIS and Windows servers. • Oversaw firewall and security device configurations; monitored server performance. • Scheduled and maintained SQL/Windows tasks via VisualCron.