Simera Professional Key (SPK)

Eduardo Crequet C

Dominican Republic

Helpdesk Team Leader

$ 1,800-$ 2,100/month

10+ yrs exp

With over ten years of experience in IT support and systems administration, I lead the Helpdesk team at Veltrex. My expertise includes cybersecurity best practices, Microsoft 365 administration, Active Directory management, and VPN configurations. I'm certified in Microsoft Azure Fundamentals and CompTIA Network+, with practical experience in managing security controls and frameworks like NIST and ISO. My strong communication skills and leadership enable efficient incident response, onboarding, …

Skills

  • Active Directory
  • Executive Director
  • microsoft
  • Microsoft Azure/Intune
  • Customer Service and Support
  • Microsoft Azure
  • Microsoft 365
  • Microsoft365
  • Microsoft 365 Administration
  • Customer Service Support

Eduardo Crequet C

Dominican Republic

Helpdesk Team Leader

$ 1,800-$ 2,100/month

10+ yrs exp

With over ten years of experience in IT support and systems administration, I lead the Helpdesk team at Veltrex. My expertise includes cybersecurity best practices, Microsoft 365 administration, Active Directory management, and VPN configurations. I'm certified in Microsoft Azure Fundamentals and CompTIA Network+, with practical experience in managing security controls and frameworks like NIST and ISO. My strong communication skills and leadership enable efficient incident response, onboarding, …

Skills

  • Active Directory
  • Executive Director
  • microsoft
  • Microsoft Azure/Intune
  • Customer Service and Support
  • Microsoft Azure
  • Microsoft 365
  • Microsoft365
  • Microsoft 365 Administration
  • Customer Service Support

Helpdesk Team Leader

GBS International
November 2020 - present

- Lead a team of 7 support technicians delivering L1/L2 support across Windows, macOS, and mobile environments. - Administer Entra ID/Active Directory: account creation, password resets, group policy enforcement, and offboarding. - Monitor and manage Microsoft 365 suite, SharePoint permissions, and license allocation. - Conduct incident response and vulnerability reporting aligned with cybersecurity frameworks (NIST, ISO). - Configure and troubleshoot VPNs, TCP/IP networks, and secure SSID connectivity. - Collaborate with InfoSec teams for audit readiness and remediation of security alerts

IT Helpdesk

GBS International
December 2018 - November 2020

- Delivered remote and onsite support, resolving issues on Microsoft Office, Exchange, and device configurations. - Supported onboarding: account provisioning, hardware setup, user training on security policies. - Assisted in SharePoint document control setup and group permissions management. - Logged and escalated incidents using Service Desk, JIRA, and ScreenConnect tools.

IT Support

Lifestyle Holidays Vacation Club
April 2015 - October 2018

- Resolved desktop, mobile, and network support tickets with high resolution rates. - Configured and supported Apple devices and permissions (iOS/macOS). - Troubleshot network connectivity, SSID setups, and TCP/IP configurations. - Participated in infrastructure upgrades and security patches.

Smart Scores

Communication
80
Role Fit
95
Loyalty
15
Adaptability
70
Problem-solving
80

Smart Skills

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