Manage a dynamic portfolio, contacting up to 40 clients daily and handling a portfolio of 600 to 1200 clients monthly, ensuring timely collections and fostering strong client relationships. Conduct thorough credit reviews for individual and corporate clients, ensuring compliance with financial policies and risk management protocols. Evaluate and approve credit applications by analyzing financial statements, payment history, and risk factors. Expert in SAP, streamlining processes for cash application, invoice management, and ensuring accuracy. Successfully reduced Days Sales Outstanding (DSO) by optimizing internal processes and improving collections strategies. Lead and mentor teams, providing training to agents and strengthening internal relationships, recognized for excellent teaching and leadership skills. Experience working with international clients across US, UK, LATAM, and India, adapting to various financial systems and ensuring smooth operations. Assess and set appropriate credit limits based on client profiles, financial standing, and business needs. Manage accounts by monitoring credit performance, reviewing documentation, and making data-driven adjustments to credit terms.

Managed over 200 invoices weekly, handling client accounts in software, maintenance, and financing services, focusing on timely collections and reducing operational errors. Quickly advanced from Trainee to Junior Agent in 3 months, then promoted to full-time status within 11 months, reflecting my ability to adapt, learn, and take on more responsibility. Oversaw billing for monthly revenues of $3M (2015) and later managed a portfolio growing up to $40M monthly by 2020. Developed macros in Excel to automate tasks, increasing speed and accuracy in collections and billing processes. Managed month-end and quarter-end processes, consistently meeting deadlines under pressure while reducing Days Sales Outstanding (DSO). Achieved rapid career growth, moving from entry-level to senior roles due to my proficiency and dedication.

Acted as the Personal Teacher Assistant to the Master Teacher Coordinator in the Finance Department, providing guidance to students on academic schedules and opportunities. Led financial career guidance and tutoring, ensuring students understood complex financial concepts and had the support they needed. Coordinated administrative duties, including handling schedules, meetings, and overseeing a team of 4 scholars, ensuring efficient management of the Finance Coordination office. Contributed to the success of over 120 students each semester, providing the necessary support to ensure their academic and professional development.

Actively receiving daily calls from customers on the US for the PRICELINE Campaign. Provided customer service, reviewed doubts, and provided solutions to their rents, hotels, packages, car rentals, and different travel scenarios.