Lead a multi-country team responsible for sales order processing until last mile and supporting international sales representatives’ team. Coordinate with 3PL to ensure order is processed on time and as per agreement with customers. Monitor all Open SO’s as per client’s SLA (Local – International). Monitor and follow up all Backorders/Returns & Claims. Manage end-to-end process and work with function department to ensure on-time delivery and customer satisfaction. Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution. Compile Customer Satisfaction Survey Data to Analyze feedback & setting up actions to impact customer experience. Identify and implement process improvements to enhance team efficiency and customer satisfaction. Design and manage Performance Indicators (KPI).

Ensure the daily operations (sea, air, road) activities for Outbound with 3PL & LSP/Freight Forwarder. Prepare regular KPI reports on client status and LSP performance to provide visibility to Samsung´s customers. Lead the daily performance review with LSP/Freight Forwarder. Identify and implement process improvements to enhance team efficiency and customer satisfaction. Monitor and verify the Creation and complete shipment details into data management system (Data Quality). Coordinate with 3PL to ensure order is processed on time and as per agreement with customers.

Ensure the maritime operations efficiency by continuously optimizing operations through the implementation of standard processes in accordance with corporate guidelines and objectives(as well as Data Quality) and to support Maritime Operation/Management for related Systems and Processes problems. Support the testing and implementation of new and existing systems within the Cluster. Technical Support to the end users for all KN Systems and Applications related to Seafreight. Control, Monitor the Data Quality and ensure optimal functionality and the use of the systems by the operator. Process Improvement to avoid manual work. Implement, the Integration via EDI with Core Carrier (VOCC-NOCC) & Local Supplier as well as KPI control and monitor their functionalities. Support the development, testing and implementation of new and existing systems within the Cluster. Outsourcing – Develop SOP & implement. Design a Training Plan to cluster. Trainer for the operational systems according to regional training process to all seafreight users. Management and Monitoring of Performance Indicators (KPI).

Responsibilities similar to previous role.

Responsibilities similar to previous role.

Manage the Import and Export activities, controlling the flow of information and customer services. Finance management. Issue and submit Local quotations and Bids/RFQ. Ensure the best choice to provide maximum profitability and customer satisfaction. Communication and negotiation with global KN offices and local suppliers. Train and develop the personnel within the Seafreight Department. Support the sales department through service and technical knowledge.

Manage the Customer Service team in Central America. Implementation of New Customers Operation (Almacenes Siman to CAM – American Sportwear/Tommy Hilfiger to PTY). Monitor the KPI´s of Customer Satisfaction. Ensure full compliance with the use of KN Login IVPs for Key Account. Ensure that the integration of tasks between operations and customer service are fulfilled according to the established. Ensure the flow information between Customer Service and OKAM. Ensure the best choice to provide maximum profitability and customer satisfaction.

Management and Monitoring of Performance Indicators (KPI). OPS Implementation for New Customers (Central Sport/Reebok to PTY & Office Depot to CAM). Understand and translate the local needs of Strategic Clients. Act as the single point of sale for 'All' KN services and solutions in all business areas in the country. Actively participate in all customer requirements and maintain close communication with KN Operations/Customer Service, to ensure uniform understanding of customer expectations regarding operational solutions, timeline, costs and results.

Responsibilities include managing & coordinating Inbound and Outbound shipments, preparing and issuing documentation, billing process, claim handling, and arrival notification.

Responsibilities include coordinating and handling all Sea freight shipments, attention and customer service, and arrival notification, documentation, customs manifest, billing, and release process.