Develop and manage internal administrative and financial processes. Support strategic planning and organizational development. Prepare and monitor annual, monthly, and project-specific budgets. Coordinate with the external accounting firm to ensure timely submission of tax, labor, and financial obligations. Control cash flow and propose financial control mechanisms that ensure transparency and sustainability. Manage payments to vendors, staff, and beneficiaries according to established schedules. Monitor the efficient use of human, material, and financial resources. Support the formulation and financial reporting of projects. Act as an administrative liaison between operational teams and executive management. Facilitate adaptive processes within the organization. Prepare clear, periodic, and actionable financial, administrative, and operational reports for management and donors.

Key account management to increase customer satisfaction. Building strong relationships with clients and strategic partners. Comprehensive claims management, ensuring efficient and effective service. Advising clients on their contracted insurance products. Recording and tracking transactions, as well as billing and adjustments. Efficient management of the client portfolio, implementing follow-up and negotiation strategies to ensure deadlines are met. Active collaboration in designing and executing awareness campaigns and educational talks on insurance usage, working closely with the marketing department. Additional achievements: Optimized internal processes that improved team efficiency. Led the development and presentation of innovative proposals focused on continuous improvement and aligning strategies with organizational goals.

Managed claims processing, including filing and settlement to ensure timely resolution. Recorded and updated client transactions accurately. Prepared claims and morbidity reports, delivering key insights for risk evaluation and underwriting improvements. Handled premium billing, guaranteeing accurate and punctual collection of payments. Monitored and followed up on outstanding payments to maintain account compliance. Provided client advisory and support to enhance customer satisfaction. Efficiently managed emergency situations, delivering immediate assistance and effective solutions during critical events. Coordinated service points to ensure continuous client support and availability.

Managed claims processing, including intake and settlement procedures. Registered and updated policy movements and client records. Prepared loss ratio and morbidity reports, providing key insights for risk assessment and underwriting optimization. Handled premium billing, ensuring accuracy and timely collection. Monitored outstanding payments and sent follow-up notifications to clients. Provided customer service and advisory support on insurance products. Responded efficiently in emergency situations, offering immediate assistance and appropriate solutions during critical moments. Coordinated service points, ensuring continuous and reliable customer support across all locations.

Reviewed required documentation for credit applications. Filed and maintained control of promissory notes. Conducted credit bureau analysis to support credit evaluations. Prepared reports and managed internal databases. Entered payment receipts into the internal system. Validated collections in the online ordering platform. Filed and organized payment receipts for record-keeping.