Engaging with the latest AI innovations to enhance the Revenue Cycle Management industry. Fostering customer relationships, ensuring satisfaction through strategic problem-solving, and translating complex data into actionable insights.

Ensured customer satisfaction lifecycle success of company solutions. Monitored business and technical KPI and executive goal alignment. Coordinated training on new procedures and features. Coordinated weekly meetings with Ops teams, migration, cutovers, and field support. Acted as the primary contact for customer-escalated issues. Reviewed, managed, and escalated cases while determining relative Priority. Ensured escalation is taking place for cases and FI’s. Provided timely updates on cases, field escalations, and projects. Proactively resolved service and product related issues. Communicated customer concerns to management and vice versa. Developed and drove initiatives to maintain optimal lines of communication. Worked with Technical Support, Engineering, Field Service, Professional Services, and Product Management to ensure deliverables for releases and patches are realistic and achievable.

Acted as the primary contact for customer-escalated issues. Reviewed, managed, and escalated cases while determining relative Priority. Ensured escalation is taking place for cases and FI’s. Provided timely updates on cases, field escalations, and projects. Proactively resolved service and product related issues.

Provided leadership and assisted in development operations for Internet-based projects like Web Development and Systems Integration, ERP custom solutions and software, Process Automation, and Delivery Assurance. Acted as the main point of contact for all customers. Developed existing clients to create new revenue streams and achieve satisfactory and long-term relationships. Identified and built new clients and relationships. Recognized upsell and renewal opportunities. Aided in client's business strategy and marketing operations.

Company Representative for Spanish-speaking South American Region. Assisted in Administrative, Accounting, Legal, and HR processes to coordinate launch operations for Argentina. Acted as the Marketing Services liaison for Website and Web Projects Development; as well as SEM, SEO, Display Advertising, and Local Engagement tasks. Coordinated onboarding with 60+ clients for a FirstInClass program. Developed consistent standards and workflows across the region. Worked closely with Global Project Director to ensure adequate project management for service deliveries for all customers including customization and promotion efforts for each. Provided full-time client support and training. Monitored enterprise policy application across all stages of implementation and service deliveries. Coordinated directly with Corporate Offices and Senior Level Representatives. Tracked client and deliveries performance. Provided individual monthly reports and follow-ups with onsite and remote scheduled meetings and calls. Supervised information database. Developed CRM standard country practices. Updated workflow processes with each service unit for streamlined program execution. Collaborated in Business Development processes, meetings, and sales calls. Assisted in Product Development, Pricing Strategy, and Service Delivery Standards. Translated and adapted all company documentation, guides, marketing and sales material and more.