Simera Professional Key (SPK)

Ismael V

Chile

Growth & Customer Success Strategy

$ 4,200/month

9 yrs exp

Analista de Customer Success & Growth con experiencia en startups, fintech y ventas. Especializado en optimización de procesos, modelos de negocio y aumento de revenue. Líder de equipos, colaborador con ejecutivos y áreas para mejorar resultados. Experto en reducción del churn, aumento del engagement y satisfacción del cliente

Skills

  • Customer Relationship Management
  • Demand Generation
  • Lead Generation
  • Strategic Planning
  • Strategic Thinking
  • Customer Success
  • Kustomer
  • Lead Generator
  • Client Relationship Management
  • Customer Relationship Management (CRM)
  • process management
  • Estrategias
  • Press management
  • Time Management and Prioritization
  • Time Management and Organization
  • ● Customer Relationship Management
  • Client Relationship Management,
  • • Stakeholder Relationship Management
  • • Stakeholder Relationship Management
  • Customer Relationship Management (CRM) Tools
  • Strategic Thinking
  • Time Management & Organization
  • Time Management and File Organization
  • Customer Service & Relationship Management
  • Supplier Relationship Management
  • Lead Generation
  • Relationship Managment
  • Pressure Management
  • Strategic planing

Ismael V

Chile

Growth & Customer Success Strategy

$ 4,200 /month

Part Time: $ 2,450/month

9 yrs exp

Analista de Customer Success & Growth con experiencia en startups, fintech y ventas. Especializado en optimización de procesos, modelos de negocio y aumento de revenue. Líder de equipos, colaborador con ejecutivos y áreas para mejorar resultados. Experto en reducción del churn, aumento del engagement y satisfacción del cliente

Skills

  • Customer Relationship Management
  • Demand Generation
  • Lead Generation
  • Strategic Planning
  • Strategic Thinking
  • Customer Success
  • Kustomer
  • Lead Generator
  • Client Relationship Management
  • Customer Relationship Management (CRM)
  • process management
  • Estrategias
  • Press management
  • Time Management and Prioritization
  • Time Management and Organization
  • ● Customer Relationship Management
  • Client Relationship Management,
  • • Stakeholder Relationship Management
  • • Stakeholder Relationship Management
  • Customer Relationship Management (CRM) Tools
  • Strategic Thinking
  • Time Management & Organization
  • Time Management and File Organization
  • Customer Service & Relationship Management
  • Supplier Relationship Management
  • Lead Generation
  • Relationship Managment
  • Pressure Management
  • Strategic planing

Growth & Customer Success Strategy

Xepelin.com
January 2021 - present

Formed and led a Customer Success and Support team from scratch, developing strategies to increase self-management in Chile and Mexico, achieving a monthly increase from 4% to 60%. Implemented resources, product strategies, and optimized interfaces with stakeholders to achieve this goal. Designed and implemented operational strategies for the sales team, reducing customer churn from 17% to 5% monthly through effective and retention-focused management.

Sales Team Leader

Inmobiliaria FL
January 2020 - January 2021

Led and formed a team of Key Account Managers responsible for managing relationships with Financial Partners. Developed and executed business strategies with Financial Partners, driving strategic alliances and optimizing growth opportunities. Implemented and supervised initiatives for sustained team growth, ensuring alignment with long-term business objectives.

Commercial Executive

Banco BICE
January 2018 - January 2020

Financial advisory, lead generation, and sales strategy development.

Smart Scores

Communication
90
Role Fit
90
Adaptability
70
Problem-solving
70

Smart Skills

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