Simera Professional Key (SPK)

Karla V

Chile

Principal Customer Success Manager

$ 4,700/month

2 yrs exp

Ingeniero Industrial con sólida experiencia en gación de la estión de clientes, liderazgo de equipos y optimización de procesos en el ámbito SaaS. Especialista en implementaciones complejas, desarrollo de estrategias operativas y consultoría personalizada para grandes empresas. Habilidad comprobada en la creación de áreas desde cero, gestión de métricas clave (OKRs, SLA, CSAT, NPS) y maximizsatisfacción del cliente. Amplio manejo de herramientas como Zendesk, Salesforce y Jira, con enfoque en re…

Skills

  • Account Management
  • Agile Project Management
  • Conflict Management
  • Consulting
  • Content Management
  • Customer Relationship Management
  • Customer Service
  • Event Management
  • HR Consulting
  • HubSpot
  • IT Management
  • Jira
  • Leadership
  • Operations Management
  • Product Management
  • Project Management
  • Salesforce
  • Strategic Planning
  • Talent Management
  • Team Management
  • Time Management
  • ATS Management
  • Business Operations Management
  • Calendar Management
  • Case Management
  • Cost Management
  • Customer Success
  • Customer Success Management
  • Customer Support Management
  • Digital Project Management
  • EHR Systems
  • ERP System
  • Fleet Management
  • Fulfillment Management
  • Incident Management
  • IT Consulting
  • Key Account Management
  • Microsoft Office 365
  • Microsoft Office Suite
  • PO Systems
  • Power BI
  • Production Management
  • Property Management
  • Retail Management
  • SaaS
  • Scrum Master
  • Zendesk
  • Task Management
  • Lead Management
  • CRM Systems
  • Reputation Management
  • Client Relationship Management
  • ERP Systems
  • Customer Relationship Management (CRM)
  • Team Leadership
  • Performance Optimization
  • Lidership
  • Account Manager
  • PowerBI
  • Project Manager
  • Process Optimization
  • Document Management
  • Social Project Management
  • Project managment
  • Client Management
  • Operations Management
  • Microsoft Office
  • Time Management
  • Process Optmization
  • Project Management
  • Customer Service Rep
  • ● Customer Relationship Management
  • project mnangement
  • Client Relationship Management,
  • • Stakeholder Relationship Management
  • Legal Project Management
  • Systems & Process Optimization
  • • Stakeholder Relationship Management
  • cliente
  • Time Management,
  • Operations Manager
  • Customer Relationship Management (CRM) Tools
  • Leathership
  • Customer Service Chat
  • Operations Management Tasks
  • Hubspot
  • Integration Management.
  • Client Engagement
  • Process Optimization
  • Customer Service
  • Customer services
  • HR Process Optimization
  • project managmenet
  • Time-Management
  • customer service,
  • leadership,
  • Customer Service Agent
  • Customer Service & Relationship Management
  • Hybrid Project Managerment
  • Operational Management
  • Intercom
  • IT Project Management
  • Operating Systems Management
  • Account And Customer Success Management
  • Media Management
  • PMO and Project Management
  • Supplier Relationship Management
  • Team Leadership
  • Relationship Managment
  • Project managemet
  • Country Management
  • GSuite
  • Plant Management
  • Strategic planing
  • • Process Optimization
  • Complex Project Management

Karla V

Chile

Principal Customer Success Manager

$ 4,700 /month

Part Time: $ 2,450/month

2 yrs exp

Ingeniero Industrial con sólida experiencia en gación de la estión de clientes, liderazgo de equipos y optimización de procesos en el ámbito SaaS. Especialista en implementaciones complejas, desarrollo de estrategias operativas y consultoría personalizada para grandes empresas. Habilidad comprobada en la creación de áreas desde cero, gestión de métricas clave (OKRs, SLA, CSAT, NPS) y maximizsatisfacción del cliente. Amplio manejo de herramientas como Zendesk, Salesforce y Jira, con enfoque en re…

Skills

  • Account Management
  • Agile Project Management
  • Conflict Management
  • Consulting
  • Content Management
  • Customer Relationship Management
  • Customer Service
  • Event Management
  • HR Consulting
  • HubSpot
  • IT Management
  • Jira
  • Leadership
  • Operations Management
  • Product Management
  • Project Management
  • Salesforce
  • Strategic Planning
  • Talent Management
  • Team Management
  • Time Management
  • ATS Management
  • Business Operations Management
  • Calendar Management
  • Case Management
  • Cost Management
  • Customer Success
  • Customer Success Management
  • Customer Support Management
  • Digital Project Management
  • EHR Systems
  • ERP System
  • Fleet Management
  • Fulfillment Management
  • Incident Management
  • IT Consulting
  • Key Account Management
  • Microsoft Office 365
  • Microsoft Office Suite
  • PO Systems
  • Power BI
  • Production Management
  • Property Management
  • Retail Management
  • SaaS
  • Scrum Master
  • Zendesk
  • Task Management
  • Lead Management
  • CRM Systems
  • Reputation Management
  • Client Relationship Management
  • ERP Systems
  • Customer Relationship Management (CRM)
  • Team Leadership
  • Performance Optimization
  • Lidership
  • Account Manager
  • PowerBI
  • Project Manager
  • Process Optimization
  • Document Management
  • Social Project Management
  • Project managment
  • Client Management
  • Operations Management
  • Microsoft Office
  • Time Management
  • Process Optmization
  • Project Management
  • Customer Service Rep
  • ● Customer Relationship Management
  • project mnangement
  • Client Relationship Management,
  • • Stakeholder Relationship Management
  • Legal Project Management
  • Systems & Process Optimization
  • • Stakeholder Relationship Management
  • cliente
  • Time Management,
  • Operations Manager
  • Customer Relationship Management (CRM) Tools
  • Leathership
  • Customer Service Chat
  • Operations Management Tasks
  • Hubspot
  • Integration Management.
  • Client Engagement
  • Process Optimization
  • Customer Service
  • Customer services
  • HR Process Optimization
  • project managmenet
  • Time-Management
  • customer service,
  • leadership,
  • Customer Service Agent
  • Customer Service & Relationship Management
  • Hybrid Project Managerment
  • Operational Management
  • Intercom
  • IT Project Management
  • Operating Systems Management
  • Account And Customer Success Management
  • Media Management
  • PMO and Project Management
  • Supplier Relationship Management
  • Team Leadership
  • Relationship Managment
  • Project managemet
  • Country Management
  • GSuite
  • Plant Management
  • Strategic planing
  • • Process Optimization
  • Complex Project Management

Principal Customer Success Manager

ORACLE
September 2024 - present

● Responsable de la retención y expansión de la base instalada de los 3 clientes más estratégicos de la subsidiaria en productos SaaS ● Mantener una comunicación constante mediante revisiones de cuentas, puntos de contacto estructurados. Identificar riesgos y colaborar con equipos internos para desarrollar planes de recuperación o escalar según sea necesario. ● Colaborar con los equipos de Ventas y Renovaciones para garantizar renovaciones oportunas de contratos e identificar oportunidades de expansión. ● Coordinar con equipos de CSS para posicionar los servicios adecuados según las necesidades actuales de los clientes. ● Capacitar a los clientes sobre el uso de recursos disponibles, como My Oracle Support, Oracle University, webinars y comunidades de usuarios, maximizando el valor de la solución. ● Implementar estrategias de gestión territorial para garantizar una cobertura efectiva de clientes y una comunicación proactiva con una base de clientes de alto volumen. ● Trabajar con equipos de soporte, preventa, consultoría y socios estratégicos para abordar necesidades de los clientes con soluciones de alta calidad, y realizar los value adoption en cada uno de los clientes. Logros: Renewal Rate superior al 85%, NRR sobre 110% Disminución escalamientos ejecutivos en más de un 50%.

Smart Scores

Communication
80
Role Fit
100
Adaptability
80
Problem-solving
70

Smart Skills

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