Responded to customer inquiries and issues, maintained sound sales practices. Monitored industry trends and regulatory changes to stay informed about product offerings and best practices. Educated clients on policy details, exclusions, and potential gaps in coverage. Worked closely with other departments within organization to streamline processes and improve overall efficiency. Prepared comprehensive reports outlining client portfolios, coverage levels, premiums paid, and policy expiration dates. Maintained detailed records of client interactions, transactions, and policy changes in company database systems. Contacted policyholders and modified plans to reflect changing requirements and preferences.

Managed a team of 25+ employees. Directed the process and activities of frontline employees, and ensured maximum performance through superior operational leadership, strong communication, and maximum efficiency. Provided overall leadership to employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. Reviewed operations data and analyzed it to ensure goals and standards were met and improved any areas that needed more work. Led and supported processes to meet and exceed customer expectations, and ensured alignment of the sales force with those sales methods and processes. Resolved customer issues, ensuring a positive customer experience. Actively engaged in effective communication plans focused on building employee engagement in order to achieve business results. Conducted performance evaluations that were timely and constructive, where applicable. Conducted staff meetings to review work activities and drive continuous improvement. Built dynamic working relationships with team members and support departments to achieve cross-functional objectives. Helped team members tackle daily workloads with confidence through empowered training and motivational strategies. Reviewed financial statements and activity reports to measure productivity or goal achievement.

Combined sales and logistical expertise to sell transportation and shipment solutions. Managed logistics for assigned accounts, increased revenue by creating new leads, and liaised between customers and carriers. Created detailed business plans to reach predetermined goals and quotas. Managed the entire sales cycle from finding a potential client to securing a deal. Unearthed new sales opportunities through networking and turned them into long-term partnerships. Conducted regular account reviews, identifying areas of improvement and growth opportunities. Tracked industry trends and developments, adjusting strategies accordingly. Negotiated contracts with carriers, securing competitive pricing for clients. Oversaw invoice processing for assigned accounts, resolving discrepancies as needed. Ensured all shipments adhered to relevant regulations, reducing the risk of penalties or delays.

Prepared, rewrote, and edited copies to improve readability. Read copy or proof to detect and correct errors in spelling, punctuation, and syntax. Improved materials and manuscripts with detailed advice on content, style, and organization. Verified accuracy of facts, dates, and statistics using standard reference sources. Developed engaging content for various platforms, including blogs, websites, and social media. Wrote press releases announcing new products or company news, generating media coverage. Adapted writing style to cater to different target audiences across various mediums. Explained complex information in a reader-friendly style.

Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle. Monitored competitor rates and advised management on necessary adjustments to maintain market position. Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service. Resolved conflicts and negotiated mutually beneficial agreements between parties. Monitored social media and online sources for industry trends. Performed data entry tasks related to guest history files and reservation databases. Utilized reservation software systems to manage bookings efficiently and accurately. Maintained up-to-date knowledge of local attractions, events, and dining options to offer personalized recommendations. Collaborated with other departments to ensure seamless guest experiences. Worked closely with sales teams to coordinate group bookings for events such as conferences or weddings.