Managed the calendar and agenda of the Administrative and Finance Director. Coordinated board activities and prepared board meeting minutes. Followed up on tasks assigned to Accounting, Collections, and Maintenance teams. Coordinated receipt, review, and filing of documents, vouchers, contracts, and supplier records. Coordinated international payment processing with the Accounting Department. Maintained administrative records, including voluntary deductions, fixed-term deposit requests and other operational files. Managed incoming courier documentation and package tracking. Assisted with banking procedures such as account openings and customer data updates. Coordinated with external legal support and provided ad hoc administrative support to senior management.

Managed cleaning staff and handled schedules; followed up with clients, booked and rebooked client appointments via phone call, text and/or emails; created invoices; managed C-level executive emails; carried out research for C-level executives. Carried out translations from English to Spanish and vice versa.

Managed the C-level executives’ agendas; managed C-level executive emails, administration and coordination of C-level executive expenses and payments and bookkeeping to various suppliers; booked meetings and/or appointments for C-level executives; carried out research for C-level executives.

Managed calendars, handled events and travel logistics, created expense reports, and performed administrative and operational tasks on a daily basis.

Carried out translations from English to Spanish and vice versa.

Administered the CEO's personal expenses, administered and coordinated the CEO's staff outside company payroll, managed the CEO's daily, weekly and monthly agenda; organized and managed the CEO's internal and external travel logistics. Carried out translations from English to Spanish and vice versa in an English working environment 90% of the time.

Designed and/or redesigned processes for the company; performed manuals of functions and procedures; conducted business cases; implemented processes and projects of continuous improvement following the Lean Six Sigma methodology; trained staff on new projects and/or processes.

Made proposals for new products and services with budget and costing to reach more customers. Designed new products and services with their processes and trained the final users. Oversaw the implementation of new products and services from conception to production, overseeing a multidisciplinary team.

Performed the planning and allocation of the documentary system to the analyst for the annual update. Performed the planning and allocation of projects to improve and/or design/redesign bank processes to the analysts. Conducted training and presentations to hierarchical levels for approval issues. Updated and/or modified operating manuals, procedures and policies as required based on the current standard of ASFI; performed manual functions, procedures and policies based on the current standard of ASFI; made business cases; made and implemented continuous improvement projects following the Six Sigma methodology; trained staff on new projects and/or processes.

Update and/or modify operating manuals, procedures and policies as required based on the current standard of ASFI; performed manual functions, procedures and policies based on the current standard of ASFI; made business cases; made and implemented continuous improvement projects following the Six Sigma methodology; trained staff on new projects and/or processes.

Responsible for care and advice to new clients in opening and managing bank accounts, savings, and other banking products and services. Provided care and advice on funding requests. Managed reception and claims.