Designed and delivered customized business English curriculum focused on communication confidence, branding fluency, and real-world application. Created targeted content improving professional communication among international clients.

Led content development initiatives, aligning communication strategies with customer experience (CX) goals. Applied Lean Six Sigma methodologies to modernize knowledge delivery and marketing workflows.

Designed and delivered coaching sessions focusing on improving communication standards and enhancing brand-consistent interactions across customer channels. Produced performance reports and communication improvement plans for leadership.

Developed and delivered large-scale product communication training for over 1,000 agents during a major brand launch.

Trained new hires in business communication, American accent enhancement, and brand voice adoption. Recognized with consecutive awards for training excellence and impact.

Delivered real-time closed captions for legal, medical, and business communications with 94.5%+ accuracy, supporting ADA compliance.

Prepared legal pleadings, and bankruptcy petitions for pro se litigants with attention to tone, clarity, and compliance.

Designed and managed SEO-optimized websites for real estate and financial clients. Provided digital content strategy, technical writing, and branding support.