Supported U.S. logistics companies including PDP, Transfix, and Riverstone (RLX), with a focus on transportation, compliance, delivery operations, and accounts Payable Support. Handled customer inquiries related to shipment status for deliveries on behalf of Lowe’s. Coordinated with drivers to monitor delivery routes and daily performance. Ensured delivery performance and route tracking aligned with Lowe's standards. Managed logistics and financial documentation. Supported high-volume invoice processing in a fast-paced logistics environment.

Collaborated directly with the U.S.-based Training Manager to support new hire onboarding and training initiatives. Assisted in the recruitment and hiring process for Guatemala-based candidates. Provided ongoing support to trainees and acted as a liaison between leadership and local staff. Handled customer inquiries and ticket resolutions using Zendesk.

Provided support for FarmVille players experiencing in-game issues. Conducted detailed account investigations to confirm item loss and prevent fraudulent claims. Educated players on how to earn in-game items through quests, purchases, or seasonal rewards. Maintained a calm, friendly tone when resolving concerns, and documented interactions using internal CRM tools.

Delivered customer support using SAP and Sales force CRM to assist with billing inquiries, service updates, and energy education. Acted as a sales agent, offering electricity service plans and worked as a retention agent, identified customer needs and offered personalized solutions. Assisted customers with billing inquiries, payment arrangements, and account resolutions. Supported multiple client accounts in customer service, sales, gaming support, and retention.

Ensured drivers and vehicles complied with U.S. transportation regulations and internal quality standards. Contacted insurance providers to confirm policy details met compliance requirements. Followed up with carriers for missing documentation to ensure legal and safety readiness. Maintained detailed records of compliance status and communicated updates to internal teams.

Monitored shipments for Lowe's deliveries, tracked routes and stop progress through Excel logs. Analyzed delivery timing to ensure operational efficiency and timely arrival of goods. Flagged delays or route inconsistencies and communicated with relevant teams for resolution.