Rolled out a digital tracking system, increasing shipment visibility and reducing errors by 30%. Led process improvements that minimized delays and improved vendor coordination. Coordinated with vendors, carriers, and internal teams to align logistics with priorities.

Optimized inventory management using logistics experience, improving flow efficiency by 5%. Supported team scheduling, onboarding, and logistics during high-demand periods. Led staff training, scheduling, and support during high-volume periods.

Managed high-volume international client accounts (Mexico, Australia, and The Philippines). Met or exceeded monthly KPIs in a high-pressure, target-driven environment by 3%. Aligned financial collections with customer service and compliance goals.