Simera Professional Key (SPK)

Serena L

Jamaica

Legal Assistant

$ 1,700-$ 2,600/month

6 yrs exp

Skills

  • Business Process Improvement
  • Customer Service
  • Kustomer
  • Process Improvement Analysis
  • Process Improvement
  • Administrative Support
  • Vulnerability Assessment
  • costumer service
  • Excellent customer service
  • Customer Service Rep
  • Administrative Support
  • Business Process Improvement
  • Customer Service Chat
  • Customer Service
  • Customer services
  • customer service,
  • Customer Service Agent
  • • Administrative & Executive Support

Serena L

Jamaica

Legal Assistant

$ 1,700-$ 2,600/month

Part Time: $ 460/month

6 yrs exp

Skills

  • Business Process Improvement
  • Customer Service
  • Kustomer
  • Process Improvement Analysis
  • Process Improvement
  • Administrative Support
  • Vulnerability Assessment
  • costumer service
  • Excellent customer service
  • Customer Service Rep
  • Administrative Support
  • Business Process Improvement
  • Customer Service Chat
  • Customer Service
  • Customer services
  • customer service,
  • Customer Service Agent
  • • Administrative & Executive Support

Legal Assistant

Hart Muirhead Fatta Attorneys-at-Law
July 2024 - present

Draft and review legal contracts. Prepare and file the requisite documents to legally register a company and maintain good standing with the registry. Help with the drafting of Business/Workplace Manual. Draft invoices and ensure payments are received. Maintain filing registry.

Paralegal

Allen & Co., Attorneys-at-Law
October 2021 - June 2024

Draft and review legal contracts. Draft and review court documents. Speak with clients concerning administrative procedures and legal requirements. Liaise with opposing Counsel as required.

Personal Assistant

Dean Miller (Sagicor Life)
September 2019 - July 2019

Create Life Insurance Policies. Review clients' data. Convey information to clients on behalf of their Financial Advisor. Organize meetings and appointments. Provide clients with legal documents.

Administrative Assistant

Royalton Negril Resort & Spa
August 2019 - April 2020

Brief chefs on daily events and happenings. Update noticeboard periodically. Schedule meetings for the management team. Enforce corrective actions where required. Responsible for purchasing food items. Review food temperatures and organize them for quality team. Create/revise work schedules. Provide daily attendance log. Complete payroll. Organize departmental awards and celebrations. First point of contact for the department.

Quality Analyst / Customer Service Rep.

Conduent
December 2015 - December 2016

Perform Quality Assessments (QA) for phone transactions and other products. Compile and report timely, structured QA results and recommendations. Identify and provide actionable insights for process improvements. Host quality control calibrations. Act as a subject matter expert on agent's quality and performance. Collaborate with call quality team members. Assist with projects associated with QA and Training.

Smart Scores

Communication
90
Role Fit
90
Loyalty
70
Adaptability
80
Problem-solving
70

Smart Skills

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