Provided high-level administrative support to lawyers, managing calendars, scheduling meetings, and coordinating claims with FEMA and clients. Conducted research and prepared reports, presentations, and correspondence. Maintained communication with clients, lawyers, and FEMA. Managed confidential information with professionalism and discretion. Assisted in project management, ensuring deadlines and objectives were met efficiently.

Fostered and maintained strong client relationships through the delivery of high-quality customer service. Scheduled appointments efficiently, coordinating between salespeople and potential customers. Handled incoming phone calls and provided comprehensive answers to potential customers' queries. Maintained up-to-date data records in computer systems and meticulously documented office activities.

Managed and organized a high-volume email inbox, responding to over 100 inquiries per day with a 95% satisfaction rate from clients. Coordinated and scheduled over 50 meetings and appointments per week, ensuring all parties were informed and prepared for each meeting. Created and maintained a filing system for over 500 documents, resulting in a 30% reduction in time spent searching for files. Processed travel expenses and reimbursement for CEO and executives.

Overseen end-to-end business processes to ensure efficiency and profitability. Monitored staff performance, providing the final assessment for all inquiries. Verified parts and materials through thorough audit inspections and independent checks. Created and implemented promotional strategies to boost sales and increase profit levels. Handled general administration tasks related to the business. Managed more than 1000 orders, with each order consisting of 3 personalized items every month.

Managed a portfolio of over 25 group clients, primarily in the areas of Life and Medical Insurance. Maintained a client portfolio of 150 individual clients, covering vehicle, life, medical, and home insurance areas. Met with customers to provide detailed information about available insurance products and policies. Finalized sales transactions and collected necessary deposits. Collected, analyzed, and validated agency commissions.

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