Coordinated internal communication for civic marketing initiatives, newsletters, and public events. Responded to over 100 resident inquiries weekly, providing service updates and campaign info. Compiled monthly analytics reports on campaign reach, engagement, and feedback. Partnered with finance for reporting on public marketing budgets and expense tracking. Scheduled appointments, managed community engagement logistics, and assisted in event preparation.

Delivered daily customer service support at the front desk for residents addressing property utilities, permits, and service adjustments. Processed payments, initiated refunds, and maintained detailed records in CRM systems while resolving service issues with efficiency and professionalism. Drafted public-facing informational material, updated service request forms, and ensured distribution of accurate information through city portals. Worked with finance and compliance teams to manage bounced check disputes and escalated flagged accounts for fraud review. Assisted with implementation and testing of a new digital platform aimed at enhancing resident self-service capabilities. Conducted internal audits of resident service requests to identify process inefficiencies and improve case resolution times.

Supported campaign rollout and digital customer service operations for the brand's global e-commerce site. Worked alongside the marketing team to assist in the execution of seasonal campaigns, promotions, and product launches through digital platforms including Shopify, Facebook Ads Manager, and Google Ads dashboards. Coordinated the collection, validation, and delivery of creative assets and copy for digital marketing campaigns, ensuring alignment with project timelines. Contributed to RFP responses by providing historical performance insights, target demographics, and keyword trends for product categories.