Alejandra F
Honduras
$ 2,200/month
10+ yrs exp
Throughout my career, I have stood out for being a responsible person, committed to results, and goal-oriented. I am bilingual, with excellent communication skills, and have a strong work ethic. I am always willing to take on new challenges and responsibilities, with the goal of continuing to grow both professionally and personally
Skills
Alejandra F
Honduras
$ 2,200 /month
Part Time: $ 1,250/month
10+ yrs exp
Throughout my career, I have stood out for being a responsible person, committed to results, and goal-oriented. I am bilingual, with excellent communication skills, and have a strong work ethic. I am always willing to take on new challenges and responsibilities, with the goal of continuing to grow both professionally and personally
Skills
OPERATIONS ASSISTANT
- Follow-up on beneficiaries' documentation to complete their migration process in various migration projects. - Operational escort - Data entry and document review - Administrative assistance - Organization of documents, shared folders, shared email, and meeting organization - Review and improvement of Standard Operating Procedures - Calendar Management
MAYO 2021-2022
Search for new suppliers based on company needs Price surveys Quality and price comparisons with competitors Market research Mystery shopper Profitability studies of products Search for innovative products for the medical distribution sector Acquisition of medical products for government tenders
MARKETING INTERN
- Quoting and price evaluation of advertising products - Products and trademarks catalog - Anniversary Activities - Sales carpet support - Advertising Plan for digital media (Facebook, Instagram, and google ads)
TEAM LEADER
- Supervision of team of 30-45 agents - Results monitoring - Billing and hours report - Weekly presentations - Feedback results - Support with questions - Problem solving - Weekly meetings with the clients
CUSTOMER SERVICE AGENT
- Take phone calls - Answer tickets and emails - Maintain customer satisfaction, average handle time, and resolution time - Incident report
QUALITY ASSURANCE
- Call and email monitoring - Root cause and improvement opportunities detection - Creation of action plans to embrace growth - Weekly presentation results to the client
COLLECTIONS DEPARTMENT
- Collections of bills of international credit cards - Negotiation and payment confirmation - Management of clients with bill in due for more than 150 days.
Smart Scores
Smart Skills