Response and solutions to customer complaints by phone. Communication with other departments, doctor office and medical centers when necessary. Responsible for correcting medical claims if there was an incorrect charge. Help clients schedule a medical appointment if needed.

Part of Edge Services & Solutions for the training period to have greater knowledge about the U.S. health sector.

Response and solutions to customer complaints by phone. Communication with other departments when specialized attention is required. Recommendation and sale of products and services to clients according to their interests and needs. Processing of orders and generation of records. Promoted to mentor where I had to help new agents with their questions and how to improve their call handling.