Assisted customers with issues related to the mobile app and devices, providing quick and effective solutions in English. Answered general inquiries, resolved complaints, and guided users through the entire support process. Supported internal processes such as payment validation, case follow-up, and data updates in CRM (Salesforce and Slack).

Made calls to offer customers the opportunity to switch operators (portability), highlighting benefits and exclusive promotions. Recorded requests, validated data, and guided customers through the switching process. Achieved daily and monthly sales targets, applying persuasion techniques and objection handling.

Provided remote assistance to clients with issues related to internet, TV, and mobile/fixed-line services. Assisted clients with payment management, balance verification, charge clarification, and service activation. Resolved general inquiries, complaints, and requests, maintaining high-quality standards.