Recovered 5-7 figures in lost revenue for sellers through Amazon's operational blind spots (inbound shipping errors, inventory discrepancies, carrier damages). Overseeing more than 4,000 Amazon stores and flagging high-value recovery opportunities using discrepancy pattern analysis. Scaling recovery operations through tiered client segmentation and implementing the RUN TO ZERO campaign. Leading a team of Client Success Partners managing core, mid-market, and enterprise clients.

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Transformed 15-member team into category leaders through Agile sprint frameworks, achieving 95%-100% campaign deadline adherence. Executed CRM hygiene automation and optimization leading to increase of productivity up to 5x output. Monitored brand consistency across marketing channels and materials. Developed sales pipeline enrichment strategies leading to consistent bookings through podcast and direct sales engagements. Scaled team performance by at least 35% via OKR-driven coaching, meaningful SPIFFs & recognitions, effective cross-departmental collaboration, and CRM & ERP systems clean-up & automation. Successfully implemented win-back strategies and boosted upsell, cross-sell opportunities, closed multi-years contract extensions by leveraging renewal milestones.

Handled loading business, bills payment, money transfer, travel ticketing, online shopping. Managed online advertising, system and web development, and leverage marketing. Built tiered health scoring models that reduced churn risk by 30% and boosted upsell opportunities.

Description not provided

Provided remote support and customer service, including software and hardware troubleshooting, via automated systems and the Internet. Informed and upsold products and services, resolved issues, and transferred calls as needed. Diagnosed technical problems, offered alternative solutions, and maintained detailed records to enhance customer satisfaction and retention.

Conducted outbound and inbound communication with new clients, managed emails, and drove product sales through targeted action plans. Fostered and maintained client relationships, addressed concerns, and achieved publishing and marketing targets.

Provided additional support to the American Diabetes Association. Spearheaded and managed in-store promotions, orchestrated parties and events, and upheld the company's esteemed image and branding.