Respond to tickets submitted by students and universities, ensuring timely and accurate resolutions. Review escalations of incorrectly audited waivers, providing necessary corrections and guidance. Grant exceptions when appropriate, following established protocols. Conduct audits on waivers to ensure compliance and accuracy. Perform all tasks in the shortest possible time, minimizing the effort required from students.

Deliver exceptional customer service through various channels, including email, chat, phone calls, and video calls. Guide customers to better understand the platform and find effective solutions to meet their needs. Assist in identifying and reporting any bugs or issues within the platform. Redirect inquiries to the appropriate team or squad for specialized assistance and resolution.

Responsible for reviewing the daily report of machines scheduled for delivery, ensuring deadlines were met. Communicated with carriers and sales personnel via email to verify the status of each order. Followed up on delayed or on hold orders, identifying the reasons behind machine status holds and coordinating solutions to streamline the logistics process.

Provide outstanding customer service and technical support via email and chat. Make necessary changes to customer accounts and resolve inquiries, always adhering to the company’s internal policies. Offer specialized technical support for gaming systems, ensuring customers have a seamless gaming experience.

Provide outstanding customer service and technical support via phone and email. Handled accounts updates and resolved customer inquiries while strictly following the company's internal policies. Issued refunds and processed adjustments for customer accounts. Initially supported a retail store account, then transitioned to a ride-sharing account, where I continued delivering high quality service and handling refunds efficiently.