Lead 20+ global projects across strategy, concept, design and production, ensuring timely delivery, client satisfaction and high quality outcomes. Manage creative workflows of a wide range of creative deliverables, including ad design, presentations, motion videos, 3D/AR experiences, video production, UX/UI, and web design. Collaborate closely with customers to understand business goals, shape creative briefs, and present strategic recommendations. Scope, budget, and coordinate multidisciplinary teams. Identify upsell & retention opportunities, contributing to account growth. Work in a fully remote, high-performance environment with global customers and teams distributed across 60+ countries.

Create inspiring digital experiences to align with marketing KPIs, UX best practices and SEO strategy. Managed content creation and publishing processes across LATAM & Canada markets, collaborating on privacy compliance. Monitored performance metrics, conducted A/B testing, and used heatmaps to analyze user behavior and drive data-informed improvements.

Managed global ecommerce account sites, acting as liaison between clients, sales, and technical teams. Translated customer requirements into technical specifications and coordinated implementation.