• ​ Managed operations across 14 client accounts in healthcare, legal, and political sectors, coordinating delivery across sales, design, content, and client communication. • ​ Designed and improved internal workflows to reduce operational friction, including lead handling, content production handoffs, file organization standards, and client feedback processes. • ​ Built internal tools and systems, including a custom agency website, prompt-based GPT workflows, and structured content approval processes. • ​ Built a WhatsApp-native chatbot and scheduling system using n8n, Typebot, WhatsApp API, and Google Calendar, allowing leads to book appointments without leaving the app. • ​ Deployed and managed the chatbot infrastructure on a self-hosted Coolify environment using n8n, PostgreSQL, and a custom Typebot setup. • ​ Managed a two-person team across design and sales/content, moving from hands-on coordination to clearer ownership through defined systems and workflows. • ​ Built a financial tracking system in Google Sheets to monitor revenue, expenses, and monthly gross/net performance.

Spearheaded the management and optimization of RFP channels, turning them into the agency’s primary lead source (+100% increase in the first two months). Customized Pipedrive (CRM) fields and dashboards to reflect product-led metrics, improving cross-team visibility. Conducted user interviews with leads to identify pain points, translating insights into requirements for the developer’s team. Supported Revenue Operations under Scrum methodology, ensuring cross-functional team coordination. Developed and published LinkedIn content to enhance brand visibility and engagement. Initiated and executed automated email campaigns using Apollo, improving outreach efficiency.

Negotiated debt payment terms with clients in a B2C setting, ensuring win-win agreements. Updated and maintained internal databases with accurate client financial records. Collaborated with legal and administrative staff to align negotiation strategies.